Front of House Director

Part-Time Front of House Director/ Operations & People Manager

Salon / Studio Environment

Hours: 20–30 hours per week

Location: On-site + some administrative work

Reports to: Owner

⸻

About the Role

We are seeking a Part-Time Front of House Director/ Operations & People Manager to oversee the day-to-day flow of our salon/studio and support both our team and clients with consistency, care, and follow-through.

This role is ideal for someone who enjoys creating order, supporting people, and making sure things run smoothly behind the scenes. You’ll act as the primary point person for operations — helping the business function well so leadership can focus on vision, culture, and specialized teaching.

This is a hands-on, relational role that requires presence, emotional steadiness, and strong organizational skills.

⸻

Key Responsibilities

Operations & Systems

    •    Oversee daily operations and workflows

    •    Manage schedules, calendars, and time-off requests

    •    Coordinate Zoom meetings and internal logistics

    •    Support operational systems and software

    •    Maintain organization of the physical space

    •    Coordinate maintenance and vendor support

Front of House (FOH) Leadership

    •    Provide FOH support and real-time problem solving

    •    Coordinate desk coverage

    •    Support and help train FOH staff

    •    Serve as first point of contact for operational questions

People Operations Support

    •    Support recruiting and interview scheduling

    •    Assist with onboarding coordination

    •    Manage roster updates

    •    Coordinate payroll and insurance logistics (final approval remains with Owner)

Client Experience & Reputation

    •    Handle standard customer service issues

    •    Monitor and draft responses to online reviews

    •    Support reputation management across Google/Yelp

    •    Escalate sensitive issues appropriately

Marketing & Events Execution

    •    Set up and manage events on Eventbrite

    •    Support event logistics and coordination

    •    Maintain basic website and app updates

    •    Support marketing timelines and execution

Inventory, Facilities & Financial Support

    •    Track inventory and place orders

    •    Coordinate monthly counts

    •    Support reports, deposits, and cash-up tracking

    •    Flag issues or discrepancies for the Owner

⸻

What This Role Is Not

    •    Not a second owner role

    •    Not responsible for setting vision or strategy

    •    Not responsible for performance management

    •    Final decisions remain with the Owner

⸻

Ideal Candidate

    •    Highly organized and dependable

    •    Calm, grounded, and emotionally steady

    •    Strong communicator with good follow-through

    •    Comfortable with systems, logistics, and details

    •    Enjoys supporting people and creating flow

    •    Experience in salon, studio, hospitality, or service environments preferred

⸻

What We Offer

    •    Supportive, values-driven work environment

    •    Clear scope and expectations

    •    Meaningful, impactful work

    •    Competitive hourly pay (based on experience)

    •    Opportunity to grow with the role

⸻

How to Apply

Please send a brief introduction and relevant experience to Ivy Overby [email protected]