Front of House Liaison

Summary/Objective: The Front of House Liaison for Philadelphia Ballet is a seasonal part-time position responsible for creating a positive and efficient patron experience during Philadelphia Ballet performances. They will provide leadership to event staff and a superior level of customer service and attentiveness to patrons. This position requires the ability to multitask, and problem solve in a fast-paced environment. Must be available to work daytime, night and weekend performances at The Academy of Music as scheduled with the supervisor.

Essential Functions:

• Monitors house count and continuously communicates with Ballet staff to determine show start time.


• Oversees performance timelines with stage management, including preshow chat, curtain speeches, and intermission.


• Maintains constant communication with Advancement Team and awareness of all Development Events such as post-performance Meet & Greets.


• Understands the functioning of the Boutique, backstage visits and Nutcracker Character Photos.


• Responsible for assisting with the delivery of excellent customer service from front-of-house staff.


• Works with Academy staff to maintain the appearance of the lobby and all public areas; communicates with Maintenance as necessary to ensure a clean environment.


• Assists Academy staff to resolve conflicts with any patron issues.


• Coordinates with Academy Staff to ensure Philadelphia Ballet needs are being met.
  
  
  
  • Works closely with management to ensure proper staff is in place for all performances.
  
  
  
  

• Assists Academy staff in emergency situations, including fires, medical emergencies, and inclement weather warnings.

• Works to ensure all Company interests are emphasized in all front of house plans and activities.


• Coordinates with Ballet staff and Academy Box Office to ensure timely provision of last minute or special tickets (media, VIP, company guest, etc.)

Supervisory Responsibility: None

Expected Hours of Work: The Front of House Liaison must be available for daytime, night and weekend performances at The Academy of Music as scheduled with the supervisor.

Required Education and Experience:

• High School Diploma or equivalent


• Minimum 2 years’ experience in customer service


• Experience in front of house theatre venues preferred

Required Competencies:

• Strong interpersonal skills.


• Strong organizational and time management skills.


• Excellent communication skills both written and verbal.


• Strong leadership abilities.


• Ability to problem solve


• Establish and maintain effective and productive working relationships within a diverse and multicultural environment


• Ability to manage multiple priorities in a dynamic environment


• Ability to collaborate well with others across all functional areas.


• Must maintain a positive and professional attitude at all times.


• Ability to work evenings and weekends

Work Authorization/Security Clearance: Must provide satisfactory background checks and child abuse clearances as may be required for role.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Statement: Philadelphia Ballet is committed to the principles of equality in employment. The Ballet complies with all applicable federal, state and local laws and Federal Executive Orders, and provides an equal opportunity in employment for all qualified persons. We prohibit discrimination in employment based on characteristics protected by applicable law, including race, ethnicity, creed, color, national origin, ancestry, citizenship status, religion, age, sexual orientation, gender, gender identify or expression, familial status, pregnancy, domestic or sexual violence victim status, disability, service in the armed forces of the United States, or an individual’s status as a covered veteran.