Front of House Team Member (Server)

Pacific Catch Chestnut Front of House Team Member (Multi-Role)

JOB SUMMARY

Pacific Catch is seeking dynamic, adaptable, and hospitality-driven individuals to join our Chestnut Street team in a multi-functional front-of-house role. This position includes responsibilities across take-out, hosting, serving, bartending, bussing, and running, offering a holistic guest service experience. Ideal candidates are enthusiastic, team-oriented, and comfortable in a fast-paced environment where flexibility and attention to detail are key.

KEY RESPONSIBILITIES

Guest Interaction & Service

• Greet and seat guests with warmth and professionalism and a welcoming attitude.
• Introduce and support the QR ordering and payment system Ensure guest preferences are identified and accommodated.
• Present menus, answer questions, and make recommendations on food and beverages.
• Accurately take and enter orders into the POS system.
• Serve food and beverages efficiently ensuring accuracy and presentation standards.
• Provide detailed knowledge of Pacific Catch menu items ingredients, and allergens when requested.

Order & Payment Processing

• Enter orders accurately into the POS.
• Support guests in using the QR payment system; be available to demonstrate and assist as needed. Process payments promptly and accurately, including handling various payments methods and provide correct change.

Dining Room Support

• Clear, clean, and reset tables promptly.
• Maintain cleanliness in all guest-facing and work areas including tables, counters, restrooms, and floors.
• Prepare and serve beverages: accurately make cocktails, pour wine to standard measurements, and open/serve alcoholic beverages in accordance to Pacific Catch standards.
• Stock and maintaining server stations, condiments, utensils, and take-out supplies as needed.

Take-Out & To-Go Orders

• Ensure all take-out orders are accurate and complete before handing them to guest or delivery partners.
• Communicate with kitchen and service team if issues arise with any orders.
• Keep the take-out/expeditor station clean, organized, and free of clutter.

Team Support & Communication

• Proactively support fellow Team Members during downtime or as directed by management.
• Work collaboratively during every shift. Offer help when available, and ask for support when needed.
• Be open to feedback, coaching, and cross-training in multiple roles to support the team and business.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required; degree in Hospitality is a plus.
• Minimum 1 year of experience in a restaurant or customer service role preferred.
• Strong ability to multitask, prioritize, and manage workload in a high-volume environment.
• Positive attitude, dependable work ethic, and commitment to team success.

PHYSICAL REQUIREMENTS

• Must be able to stand and move with comfortably for up to 5 hours at a time.
• Must be able to reach, bend, stoop, and lift up to 35–50 pounds frequently.
• Comfortable working in a dynamic fast-paced environment.

TECHNICAL SKILLS

• Familiarity with POS systems (e.g., Toast), QR code ordering/payment, the PC Rewards Program and reservation platforms (e.g., OpenTable) is a plus.
• Basic math and cash-handling skills.

CORE VALUES & EXPECTATIONS

• Embody and demonstrate Pacific Catch’s Hospitality Standards, Core Values, and Team Member expectations.
• Embrace the new hospitality directives and understanding all the T’s (Table, Teamwork and Tips)
• Deliver consistently exceptional guest experiences with professionalism, and attention to detail.