Front Office Agent

Description

 The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day:

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Make new reservations for incoming guest.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Knowledgeable of immediate area, services, attractions, and events.
• Knowledgeable of fire and emergency procedures.
  
  Specific experience we're seeking:
  

Previous experience in a Front Desk or customer facing role strongly encouraged.
Use of PEP a huge plus.
Works well under pressure, dealing with many arrivals and departures within a short period of time.

• Able to accommodate a flexible schedule that may include weekends and/or holidays.
• Familiar with hotel systems and operations, and can enter in information accurately.
• Outside-of-the-box thinker who takes initiative to creatively solve problems.
  Currently looking for 1st and 2nd shift.
  Job Types: Full-time, Part-time
  
  Benefits:
  
• Employee discount
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability
  Ability to commute/relocate:
• Lexington, KY 40509: Reliably commute or planning to relocate before starting work (Required)
  
  Experience:
  
• Hotel experience: 1 year Location: One location