Front Office Agent (Part-Time)

Responsibilities/Duties:

• Possesses knowledge of all hotel and marina services as well as hours of operation.


• Greets guests courteously, ability to check guests in and out of the PMS.


• Possesses knowledge of reservation and billing systems.


• Maintains and controls room inventory and availability, coordinates with Housekeeping.


• Possesses knowledge of the hotel's credit policies.


• Possesses knowledge of hotel products, rates, and special promotions.


• Monitors the arrival emails and responds to guest requests.


• Monitors and responds to Helix notifications


• Checks in Resort Pass guests


• Possesses knowledge of, and uses, emergency procedures.


• Conducts inventory of and restocks supplies.


• Completes checkout procedures for guests.


• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.


• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.


• Runs a detailed shift audit by employee, and balances daily work to computers.


• Maintains neatness of front desk work area.


• Performs all other related duties as assigned.