Front Receptionist

The Front Receptionist is responsible for answering the main telephone switchboard, greeting vendors, and other outside guests. 

RESPONSIBILITIES

Call Reception

• Answers all incoming 6800 line calls to the main telephone switchboard. 
• Answers all hot card calls and routes appropriately. 
• Directs and transfers callers to the appropriate person and/or takes messages as needed.
• Provides information to external and internal persons and directs to appropriate person for their needs.

Greeting & Assisting Patrons

• Greets vendors; assigns a Vendor badge when they sign in. Vendors can get to any floor of DCI with their badge. Also sends an email notification when vendors are in the Corporate building. 
• Greets guests/visitors, have them sign in, assigns a Visitor badge, and contacts the person they are visiting. They must be escorted to the area of DCI.
• Maintains and provides Application for Employment forms to applicants.

Clerical

• Assists employees in preparing, shipping and tracking UPS packages as needed.
• Responsible for sending memorials for DCI employees or other people as requested by DCI Management.
• Updates anniversary boards in the Corporate & Operations building on a quarterly basis.
• Sends out electronic bulletin board items.
• Laminates luggage tags, insurance cards and full page documents as needed.
• Provides clerical support to the Human Resource department as needed.
• Schedules the DCI vehicles in the correct calendar and sends confirmation to the person requesting the vehicle

Other

• Ensures that personal work area, desk, and front reception area are maintained in a neat and organized manner.
• Performs other related duties as assigned. 

EDUCATION REQUIREMENTS

• High School Diploma.
• At least one year work experience in an office environment in a receptionist capacity or equivalent post-secondary courses in secretarial courses.

POSITION REQUIREMENTS / SKILLS

• Intermediate knowledge and understanding of secretarial principles.
• Understanding and knowledge in use of typical office equipment including multiple line telephone systems, fax machines, copy machines, UPS shipping system, and etc.
• Basic knowledge of computer use including word-processing and spreadsheet applications.
• Proficiency in composing business letters, mailings, creating and maintaining spreadsheets.
• Proficiency in proofreading executive communications for English and grammatical correctness.
• Effective and pleasant telephone communication skills and style.
• Effective typing skills at a minimum of 30 wpm.
• Intermediate PC operation skills, Microsoft Excel and Word, and Office applications preferred.
• Excellent interpersonal relating skills.
• Effective and appropriate verbal, face-to-face and written communication skills.
• Strong planning, coordination, time management, and organization skills.

PHYSICAL REQUIREMENTS

• Extended periods of sitting