Full or Part Time - Sales Associate

Objective: Provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees and the stores in which you work. Build, foster and feed into a culture of positivity, service to others, and authentic relationships with customers and coworkers.

Essential Functions:

• Operate SPOT POS (point of sale) System: Enter customer orders, detail clothing and household items, communicate with customers, retrieve customer orders upon pickup, and collect payment from customers. Identify new customers and ensure completion of new customer protocols. Trouble shoot device and software issues. 
• Complete Wash/Dry/Fold Orders: Wash and dry customer items using provided cleaning products and utilities. Fold all laundry according to company specifications and package neatly in company laundry bags. 
• Communicate with Customers: Greet customers as soon as they enter the store and use their name throughout transactions. Answer any questions or concerns they may have. Thank customers for their business on their way out.
• Promote and Cross-Sell Services: Know what services each customer is currently utilizing and communicate with them and hand out marketing materials to ensure awareness of other services they are not using, including seasonal deals and promotions.
• Organization: Receive, prepare, and sort customer garments and household items. Conduct cash transactions, ensuring proper change and balancing the cash drawer. Present receipts, coupons, and Customer Claim Checks (Quicks). Keep track of customer requests and complaints - identify solutions quickly and accurately.
• Attention to Detail: While handling customer items be sure to check and empty all pockets and undo any buttons. Ensure barcodes and piece counts match with our system. Accurately detail items by color, brand, and patterns. Identify any existing damage or stains, and mark with spot tags as necessary. Sort items according to care labels.
• Storefront: Periodically clean and organize the store, counters, and work areas. Ensure safety by keeping aisles and floors clean, dry, and clear of obstacles. Clean bathrooms, empty trash cans, and sort hangers or other recyclables. Unlock and lock doors at open and close, respectively. Ensure neon signs are functioning and turned-on during business hours. Pick up litter and report any building/grounds maintenance issues to your manager. Check the black envelope, send reports, and otherwise communicate with your Store Manager and other stores as necessary.
• Industry Knowledge: With time, employees learn the differences among fabrics, what we can and cannot clean or alter, and how to safely remove stains.

Expectations and Values for all Ziker Employees:

Servant Leadership: Recognize the needs of your teammates and go out of your way to help where you can. Ask for help when you need it. Demonstrate flexibility regarding schedules, job duties, and assignments.

Growth Mindset: Take responsibility and accountability for your actions, including your mistakes. Ask questions. Welcome constructive criticism and seek to improve yourself and your work.

Community: Go out of your way to learn about your customers, your team, and the industry. Speak positively about them and respect your colleagues. Be courteous and sensitive to others’ needs. Say nothing about someone that you would not say directly to them. Maintain confidentiality regarding your health, pay or other personal details. Engage in team meetings and participate in company and community events.

Integrity and Reliability: Show up to work on time, and ready to start. Own your mistakes and learn from them. Maintain honest lines of communication with customers, teammates, and management. If you see someone breaking a policy or acting dishonestly, report it to your supervisor or the next appropriate manager you feel comfortable speaking with. Remain engaged, focused, and above reproach without constant supervision.

Dress Code:

• Company branded T-shirts and jackets (provided by company)
• Black Pants, Shorts, or Skirts (provided by employee)
• Name Tag
• Closed-Toe Shoes. No sandals or flip flops. 
• No personal (without Company logo) outwear, sweatshirts, jackets or hats while on duty. 

Work Environment:

Indoors*, climate controlled.

Low to medium noise level.

Industry standard clothing racks throughout most of employee area.

*Some stores offer drive-thru services, and employees will step outside momentarily to engage with customers. Employees may deal with a variety of weather conditions.

Physical Demands:

• Ability to type, use handheld scanner, and apply heat-seal barcodes.
• Ability to stand up to 4 hours without a break, as well as bend or squat repeatedly. 
• Ability to lift 35 pounds at a time, multiple times throughout a shift.
• Ability to accurately identify and sort items by color.

Position Status, Expected Hours:

• Full-Time Status: Average 30-40 hours per week
• Part-Time Status: Average up to 29 hours per week
• Availability during the following:
• Monday through Friday, between the hours of 7:30am and 8pm.
• Saturday, between the hours of 9am and 3pm.
• Shifts will vary depending on the Status of the employee, as well as the needs of the store and discretion of the Store Manager.

Travel:

Employees will have a ‘Home Store,’ but will occasionally be asked to work at our other store locations throughout South Bend, Mishawaka, Granger and Elkhart.

Required Education & Experience:

None

Preferred Education & Experience:

Some experience working in customer service, food service, sales, or retail environments.

Additional Eligibility Qualifications and Skills:

• Customer Service
• Organization
• Attention to Detail
• Problem Solving
• Maintain Composure under Pressure
• Adaptability
• Sales
• Strong Written and Verbal Communication
• Basic Phone and Computer Literacy

AAP/EEP Statement:

Ziker Cleaners is an equal opportunity employer and is committed to promoting diversity and inclusion in our workplace. We do not discriminate against any individual based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. We strive to create a work environment that respects and values all employees and applicants, fostering a culture of fairness, equal opportunity, and mutual respect.

Disclaimer:

Please note that this job description is not an exhaustive list of all responsibilities, duties, and skills required for this position. The actual scope of the role may vary, or change based on business needs. Additionally, the company reserves the right to modify, interpret, or apply this job description in any way deemed necessary. All employees are expected to perform any other tasks or duties as assigned or required by management. This job description does not constitute a contract of employment.

Ziker Promise:

As your employer, Ziker Cleaners agrees to help you meet these expectations by providing:

• Robust training, support, and engaged leadership.
• Safe and healthy work environments.
• Full disclosure and explanation of job responsibilities, policies, and procedures.
• Consistent communication and regular feedback on performance.
• Access to resources, supplies, and equipment to perform your job.
• Credit and acknowledgement for achievements.