1. Enthusiastically welcome all patrons as they enter the Gift Shop.
2. Initiate conversation by asking open-ended questions to determine patron needs.
3. Accurately answer routine questions/inquiries in a helpful and courteous manner.
4. Present merchandise with enthusiasm, and assist in the selection by making recommendations to the patron, including meeting daily sales quotas.
5. Answer all questions regarding the merchandise and outline features and benefits with accuracy.
6. Able to conduct inventory, rotate stock and order efficiently, preventing overstock, spoilage and stock outs.
7. Advocate preventative maintenance and security functions that protect physical assets and personal safety of employees and customers.
8. Complete shift work, as assigned, in a timely and thorough manner in accordance with department standards.
9. Informs Gift Shop Manager and/or appropriate division head in a timely manner when supplies are low.
10. Follows and observes all company policies and procedures.
11. Follows company standards for attendance and punctuality.
12. Maintains professional appearance at all times, clean and well-groomed in accordance with company standards.
13. Develops a positive working relationship with fellow workers and customers and addresses conflict in a positive manner.

• Gift Shop Manager

• Ability to arrive to work on time and when scheduled.
• Excellent communication skills, both written and verbal.
• Must possess necessary skills to include problem solving, decision-making, handling cash, check and credit/debit card transactions, enthusiastic attitude towards customer service and a commitment to a team environment.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• QUALIFICATION STANDARDS
  EDUCATION
  High School Diploma or equivalent preferred
  EXPERIENCE LICENSES OR CERTIFICATES
  Experience in retail or customer service field is a plus.
  
  GROOMING
  All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
  
  OTHER
  Additional language ability preferred.

The Benefits working at AT&T Hotel and Conference Center for FLIK/Compass:

• Paid Vacation Days (after 90 days of employment)

• Annual Merit Increases based on performance
• 11 Paid Holidays (after 90 days of employment)
• Ride the Bus for Free with UT Proximity Card!
• Free Daily Shift Meals
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking on-site
• Discount Gift Shop offerings
• Referral Bonus $

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.


AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.