Golf Operations - Guest Services Associate

I. Position

Golf Operations & Guest Services Associate

II. Classification

Part-Time Seasonal, Hourly, Non-Exempt

III. Job Purpose

Provide optimal customer service and hospitality to Erin Hills Guests. Attempt to anticipate and fulfill guest needs in a variety of responsibilities as assigned which may include Bag Drop, Valet, Practice Facility, Locker Room and/or Houseman Service. All by enhancing our customers’ satisfaction and incorporating the Erin Hills Mission Statement goals.

IV. Areas Of Responsibility

Greeter/ Houseman/ Valet/ Practice Facility/ Bag Drop/ Locker Room

• Greeting all overnight guests - assisting with luggage and valet service.
• Greeting all golfing guests - assisting with golf bags, caddies, directions & parking.
• Managing the Practice facility and the Drumlin putting course.
• Moving & tracking luggage for overnight guests – arriving and departing.
• Stocking and maintenance of the locker rooms on property.
• Preparing guests luggage, golf clubs, and vehicles for departure.
• All other tasks defined in golf operations handbook and by MOD.

V. Qualifications

• Will be expected to have a clean appearance while on property, including uniform.
• Position requires ability to stand/walk for extended periods of time.
• Prior experience in the golf or club industry is preferred.
• Be able to lift up to 50 lbs. on a daily basis.

VI. Reports to:

Director of Golf & Lodging

Guest Services Manager