Overview – Golf Shop Assistant

• Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with Valencia Golf standards.


• Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy


• Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day


• Handle member/guest service issues in a prompt and effective manner


• May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management.


• Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment.


• Ensure service continuity in the pro shop by maintaining a flexible work schedule, open to work weekends and holidays as the need arises.


• Implement and support all Valencia Golf LLC initiatives and programs as requested by management.


• Other duties may be assigned by management. May need to clean and/or wash golf carts and collect range balls should an the need arise.

• Basic math skills, the ability to write and communicate clearly required


• Experience handling customer service issues, cash and credit card transactions


• Experience in a golf operation is preferred, but not required


• Understanding the game of golf is required.

• High school diploma or GED


• 
  18 years of Age / Driver License

• Flexibility / ability to work Weekends / Holidays as required


• Verbal and Written Communication


• Basic Math


• Customer Service


• Resolve Conflict


• Teamwork


• Friendliness


• Energy Level


• Thoroughness


• Efficiency

• Days and hours of work vary by schedule and business needs. We work when other people play, so Weekends and Holidays are when we are busiest.


• Evening, weekend, and holiday work may be required.


• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.


• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.