Grocery Clerk

GROCERY CLERK – PART-TIME

Job Summary:

Promote and support the Ukiah Natural Foods vision and mission. Always provide excellent customer service and handle as a first priority. Accurately stock and rotate merchandise on the shelves and back stock. Maintain a clean and organized department. Demonstrate politeness and courtesy towards customers, co-workers and vendors at all times.

General Responsibilities of Stocker

1. Provide excellent customer service:

· Greet and offer assistance to customers.

· Learn product locations to find products for customers throughout the store.

· Study and gain knowledge about products in the department.

· Refer customers to the appropriate employee to provide product information.

1. Stock products for the best presentation to our customers:

· Verify products for quality, count, and condition. Inform the manager of any problems or discrepancies.

· Stock shelves according to UPC, keep labels facing forward and adhere to the policy of FIFO.

· Handle damaged and spoiled products according to company policy.

· Keep all merchandise rotated in accordance with store policy and product code dates. Pull all out of date merchandise off the shelves and alert appropriate buyer.

· Face and front all products in assigned sections in accordance with store policy.

1. Product maintenance:

· Stack cases safely when creating a case stack. Stack cases of products so they are easily visible.

· Keep the bulk area clean and free from spillage. Clean all empty bulk bins.

· Remove damaged, out-of-date, and spoiled products and place in a designated area according to warehouse policy.

· Put product signs in their proper places.

· Post out-of-stock signs when necessary.

· Maintain clear pathways through the aisles when stocking by working on one side.

1. Maintain a safe and clean environment:

· Stack and/or break down boxes while stocking. Frequently move empty boxes to the recycle areas to keep clear pathways.

· Sweep up debris from the aisles and walkways. Mop up spilled liquids or tracked in rain and snow. Use safety cones to alert customers and staff.

· Clean, dust and wipe shelves, cases and products.

1. Other duties:

· Perform other tasks as assigned by the Grocery manager, Assistant Manager, or Shift Leader or Team Leader.

· Attend mandatory staff meetings and read all notices and newsletters.

· Watch for and report shoplifting and/or employee theft.

Qualifications : 

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and maintain a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Knowledge and Skills

Minimum Education: 

· N/A

Minimum Experience: 

· N/A

Language Skills:

· Ability to speak effectively in English and extend excellent customer service to customers, staff, vendors, and community members.

· Read and interpret documents in English such as procedure manuals and signage. 

· Write occasional notes and summaries in English. 

Computer Skills:

· Sufficient computer skills that will allow use, in a proficient manner, all Company-issued software programs relating to the position. 

Reasoning Ability:

· Ability to handle multiple demands and pay attention to detail.

· Stay focused and on-task.

· Ability to follow written and verbal instructions.

Desirable Skills: 

· Knowledge of organic foods and/or cooking.

· Basic math or calculator skills.

· Ability to communicate in Spanish.