Grocery Clerk (Temporary)

There is one part-time temporary hourly position, approximately 18-24 hours per week, generally working afternoons, evenings, and weekends. May consider regular employment if position or additional hours become available.

SUMMARY OF RESPONSIBILITIES          

Assists with the daily tasks in the Grocery Department including: stocking grocery shelves and bulk bins, filling freezers and coolers, rotating and receiving product orders.  Additionally, this position answers customer questions and helps customers in their selection or ordering of grocery items.

ESSENTIAL JOB FUNCTIONS

Stocking:

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  Stock and price all assigned product following standards & directions provided by department manager and department buyers. Follow Organic Standards pertaining to the handling, storage, and signage of merchandise and supplies. 


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  Handle all items as specific to their needs, in order to maintain freshness and quality. Reduce product loss (shrink) by properly rotating stock. 


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  Receive orders as required and perform a quality check to ensure all products are of good quality before accepting it from a vendor. Handle supplier credits, as needed.

 Customer Service:

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  Assist customers to find desired product and answer questions about product quality and uses Take customer special orders as needed and process them according to the current procedures.


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  Update and add to your knowledge on an on-going basis.


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  Provide information about merchandise, location of products, in-store promotions, and Member services.


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  Stock all customer supplies in an orderly, accessible manner on sales floor.

Marketing and Merchandising:

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  Set up demos in an appealing manner, with clear signage. Maintain Health Code safety standards of all demo items.  Proactively sample products to customers, while engaging them in sales conversation. 


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  Verify that all product prices and signage are current, accurate and presentable. Take preventative or corrective action to ensure that all barcodes and PLUs ring correctly at register and report any errors to buyers or MOD’s.


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  Follow merchandising plan established by department manager. Actively contribute fresh, creative ideas to increase sales and the appeal of product.

Inventory Control:

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  Assist with the ordering of product, as assigned.


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  Maintain organization of all backstock areas, coolers and product.


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  Verify that all cold case and cooler temperatures are within Health Code safety ranges. Ensure cleanliness of cold cases and shelf liners, etc. 


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  Understand and perform proper handling of perishable goods.

Other Tasks:

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  Perform other tasks assigned by supervisor and assist storewide when needed and/or requested by management.


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  Participate in quarterly inventory, as needed


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  Back-up cashier, as assigned.

CONFIDENTIALITY:

Supervisor’s decisions, actions and investigations are to be held in the strictest confidence unless otherwise directed by the GM.  Sales, margins and pricing information can be shared as needed with members, customers and other Co-ops.

RESPONSIBILITY AND AUTHORITY:

Equipment:                   Consistent cleaning, storing and safety checks of carts, ladders and box cutters. Report any equipment problems or malfunctions to the department manager or the Facilities and Sustainability Manager.

Financial:                       Careful attention to details must be paid when receiving and stocking merchandise.  It is important to review invoice information so the co-op is not overcharged for or under shipped the amount of product ordered.  It is equally important to verify the prices posted for the customer.  Errors in pricing have the potential to cost the co-op income and/or irritate or lose customers.

Supervisory:                 None.

QUALITFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required.

KNOWLEDGE AND SKILLS

  Minimum Education:                                           

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  N/A

  Minimum Experience:         

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  Prior experience retail experience preferred.
  
  
  
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    Knowledge of inventory control practices preferable.
  
  
  
  

  Language Skills:

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  Ability to speak effectively in English and extend excellent customer service to customers, staff, vendors, and community members.


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  Read and interpret documents in English such as operating and procedure manuals and signage.


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  Write occasional notes, reports, and/or summaries in English.


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  Proper and professional use of the phone system.

        Computer Skills:

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  Sufficient computer skills that will allow use, in a proficient manner, all Company-issued software programs, including but not limited to Microsoft Office programs (Word, Excel) and Internet navigation.

        Reasoning Ability:

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  Skills and logical reasoning, which will provide sound judgment and accuracy when carrying out procedures for training staff and buying for the department.


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  Ability to handle multiple demands and pay attention to detail.


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  Stay focused and on-task.


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  Ability to follow written and verbal instructions.

PHYSICAL JOB DESCRIPTION

Typical Working Conditions:

Environment is generally indoors walking or standing on concrete floors and, depending on the department, may involve working in the walk-in refrigerators for a period of time, during which time a coat may be needed. The building temperature is controlled, although it is occasionally necessary to go outside and will be exposed to outdoor temperatures. Work performed includes stocking and merchandising shelves, which includes lifting and repetitive movement.

Equipment Used:

There may be the need to use a box cutter, hand truck, product cart, and step stool, step ladder, 4-wheel stocking carts, and pricing gun to stock and count inventory to determine orders needed.  Depending upon the department, there may be refrigerated or freezer units. Employee may wear protective clothing or gloves as necessary.  Each department has a computer for ordering, receiving, and price checking. 

Essential Physical Tasks:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and walk for prolonged periods of time. The employee is constantly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up between 25– 60 pounds, sometimes repetitively.  There may be the frequent to occasional need to squat or kneel and push or pull weighted cards. There may be the occasional need to climb or to crawl.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.