Guest Experience Associate

Part-Time

$18-20/hour DOE

JOB SUMMARY:

Guest Experience Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and helpful arrival experience for all visitors, whether they’re attending a public skate, youth event, tournament, or community event. While on shift, staff rotate through key guest-facing positions, including front desk, skate guard, and scorekeeper, supporting both hospitality and on-ice operations as needed. Front desk staff support daily operations by managing check-ins, registrations, and transactions while maintaining a safe, clean, and professional lobby environment. As skate guards and scorekeepers, they help ensure safe skating sessions, accurate game operations, and positive interactions throughout the facility. Through friendly service, clear communication, and attention to detail, this role helps ensure every guest feels oriented, valued, and excited to return.

DUTIES & RESPONSIBILITIES:

• Customer Service: Greet visitors, answer, and direct phone calls, and respond to inquiries about services, events, and programs.
• Operations & Registration: Handle check-ins for public skates, leagues, and tournaments, including processing registrations, collecting fees, and handling rental equipment.
• Administration: Manage point-of-sale (POS) systems for sales, keep accurate records, and update program boards.
• Safety & Maintenance: Monitor the lobby area, ensure waivers are signed, and maintain a clean and organized front desk.
• Facility Support: Assist with facility opening and closing, and assist in addressing customer feedback or emergencies.
• Other duties as assigned. 

QUALIFICATIONS:

• Prior experience in customer service or a front desk role is preferred.
• Prior skating experience required for the skate guard role.
• Strong communication, interpersonal skills, and proficiency in basic computer applications/POS systems.
• Familiarity with ice rink operations, hockey, or skating is highly beneficial.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Needs to be CPR certified or willing to become certified.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to maintain relationships with a varied group of individuals.
• Self-starter, with the ability to manage several projects at once, in a fast paced, ever-changing environment.
• Extremely organized and detail oriented.
• Employees must have reliable transportation to and from work, as well as occasional ability to travel to meet potential clients and attend industry conferences.

COMPETENCIES:

• Creates organization-wide energy and optimism for the future.
• Exhibits commitment to the vision of the organization.
• Establishes competitive and breakthrough strategies that show a clear connection between vision and action.
• Tackles new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.
• Is solution focused and cultivates innovation with new ideas or concepts.

PHYSICAL REQUIREMENTS:

• Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, and the ability to lift and/or move up to 25 pounds.
• Position requires the ability to use hands and fingers on office and mobile technology.
• Position requires the ability to listen and speak on the phone, in meetings, and in one-on-one conversations.
• Position will work in an office and arena environment; the noise level is usually moderate, but can be loud.
• The work areas can become crowded with equipment and/or people.

The Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.