Guest Experience Specialist

About V/O Lowry
At V/O we believe in providing our guest with an exceptional experience in a warm and welcoming environment. We run by the platinum rule, treat others the way THEY want to be treated.

We offer services, treatments and products that are proven to get the results our guests desire. Our highly-knowledgeable staff is driven to help our guests achieve their self-beautification and wellness goals by providing them with the product and services insights they need to make the best decision possible.

Our highly educated expert team of medical professionals and practitioners understand that everyone has unique needs. Therefore, our team focused on meeting the needs of our guest by creating individualized treatment plans. V/O Med Spa’s commitment to our guests is to be different than any medical spa our guests have experienced.

We are a team-oriented spa, and believe in maintaining a fun and safe work environment which supports both individual and team growth and development.

The Position
Summary: The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O’s core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, will be required to make phone calls, text messages, and doing other marketing events and/or outreach designated by the Spa Manager, and representing the V/O Med Spa brand at the highest level.

Qualifications: 

• Possess a thorough knowledge of spa services  

• Have excellent interpersonal skills and customer service orientation  

• Possess excellent cleanliness and sanitation skills  

• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans  

Essential Skills/Characteristics:
• Organized  

• Responsive  

• Adaptive, flexible and able to multitask  

• Continuous improvement mentality  

• Effective communication  

• Time management/self-management  

• Ethical  

• Positive attitude  

• Enthusiastic  

• Team orientation  

• Empathetic  

• Honesty  

• Trustworthy  

• Outgoing  

• Problem solver  

• Responsible  
• CRM experience (Zenoti experience helpful) 

 
Physical/Mental Requirements: 

• Ability to lift at least 30lbs 

• Exposure to blood and bodily fluids, Utilizing proper PPE 

• Use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Perks

• PTO
• Performance-based commission opportunity

• Growth opportunities

• Company-paid team outings

• Continuous training and education