Guest Service Agent

Job description

WHO WE ARE

The Cannery Pier Hotel and Spa is “Astoria’s Jewel on the River”. Beautifully renovated with detailed touches and thoughtful amenities throughout. A luxury boutique hotel built 600-feet into the water to showcase the beauty of the Columbia River and the magnificent Astoria-Megler bridge. We need an amazing Guest Service Agent to join the team.

ABOUT VESTA HOSPITALITY

With more than 25 years in business, Vesta has built a reputation on providing mutual respect for all we do business with; this foundation continues to propel Vesta paving the way to a future with a beneficial and progressive outlook.

To do so, we created a culture that starts with a simple, yet powerful mission statement supported by values designed by our team members. Our goal is to develop and enhance great teams that in turn create great experiences and deliver great results for our investors:

Great Teams • Great Experiences • Great Results

Job Summary:

• Answer phones using sales method and provide customer service at the level required by the hotel.


• Works collaboratively in a team environment with a spirit of cooperation.


• Displays excellent communication skills including presentations, use proper telephone etiquette when answering all telephones, negotiation skills required in working with guest and the ability to communicate effectively and remain calm and courteous under pressure.


• Represent the hotel in a professional manner wearing hotel’s uniform and following dress code and grooming standards of the hotel (dress, polished and well-groomed image).


• Has a friendly, personable style with guests, anticipates guest needs, ensures guests are satisfied and takes all necessary action to correct service errors.


• Respectfully takes direction from supervisor. 


• Performs well on all company shopping programs, uses suggestive selling techniques to up-sell hotel rooms and packages.


• Follows all guidelines to maintain being on time, regular attendance.


• Complies with all safety policies, emergency procedures and reports all unsafe activities to supervisor.


• Follows all guidelines regarding guest service, including, but not limited check in, reservations, check out, special requests, pre-registration, and key control procedures.

• Adheres to hotel credit policies and procedures, including credit card authorization, cash-payment guests, advance deposits, etc.


• Coordinates room status with the housekeeping department such as late checkouts, extended stays early check-ins, special requests, etc.


• Adheres to hotel mail, package, lost and found handling procedures.


• Post’s outlet charges promptly and accurately and balances end-of-shift work and cash drawer.


• Performs other duties as assigned.


• Must satisfactorily pass a background check.


• Must be able to work weekends/holidays. 


• This is a PT position, can be FT based on seasonality of the hotel.

Hours:

• 7am-3pm /3pm - 11pm / Mid-shift

Compensation:

• DOE

Education and/or Experience:

High school diploma or general education degree (GED); or six months to one-year related
experience and/or training; or equivalent combination of education and experience.

Requirements:

Must be able to lift 40 – 50 pounds, regularly.

Language Skills:

Must be able to read, write and speak English effectively with clear speech to individuals and groups.

Mathematical Skills:  Ability to add, subtract.

Computer Skills:

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information.

Reasoning Ability:

 Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form. Must be able to demonstrate effective interpersonal skills sound judgment and decision-making