Guest Service Representative

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Description of the role:

The Guest Service Representative at Hampton Inn & Suites in Alton, IL will be responsible for providing exceptional customer service to hotel guests, assisting with reservations, check-ins, and check-outs, and resolving any guest issues or inquiries in a professional and timely manner.

Responsibilities:

• Greets and checks-in guests in a friendly and efficient manner


• Assists guests with inquiries about hotel amenities, local attractions, and dining options


• Handles guest requests, complaints, and feedback with professionalism


• Processes reservations and payments accurately


• Maintains a clean and organized front desk area

Requirements:

• Excellent communication and interpersonal skills


• Strong problem-solving abilities


• Previous customer service experience preferred


• Ability to work flexible shifts, including evenings and weekends

Benefits:

• Competitive compensation of $15 per hour


• Opportunity for growth and advancement within the company


• Employee discounts on hotel stays and amenities


• Paid time off and health benefits package

About the Company:

Hampton Inn & Suites in Alton, IL is a renowned hotel chain known for its exceptional customer service and comfortable accommodations. Our team is dedicated to providing guests with a memorable experience during their stay, and we are committed to creating a positive work environment for our employees.

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