Guest Service Representative

Job Summary:

Must have weekend availability and be flexible AM & PM shifts. The Guest Service Representative at Residence Inn Dallas Grand Prairie is responsible for providing exceptional customer service to all hotel guests, assisting with check-in/check-out procedures, and offering information and assistance to guests during their stay. This is a part-time, hourly position in the hospitality/restaurant industry located in Grand Prairie, Texas. This position reports to the Front Office Manager and does not have any direct reports

Compensation & Benefits:
This position offers competitive hourly pay and may include access to hotel benefits such as discounted room rates, health insurance options, and paid time off.

Responsibilities:
- Greet and check-in guests in a friendly and professional manner, following all hotel procedures and policies.
- Assist guests with their inquiries, concerns, and needs throughout their stay, providing accurate information and timely solutions.
- Process reservations, changes, and cancellations according to hotel policies and procedures.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a working knowledge of the hotel's facilities, services, and local area attractions.
- Ensure the lobby and front desk area is clean, organized, and inviting at all times.
- Follow safety and security procedures to maintain a safe and welcoming environment for all guests and employees.
- Attend all required training and meetings to stay updated on hotel policies, procedures, and promotions.
- Perform other duties as assigned by the Front Office Manager.

Requirements:
- High school diploma or equivalent.
- Prior customer service experience in a hotel, hospitality, or restaurant setting preferred.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Basic computer skills and knowledge of reservation systems.
- Must be available to work flexible schedules, including weekends and holidays.

EEOC Statement:
Our company is an equal opportunity employer and values diversity in our workplace. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.