Job Hours: **REQUIRED AVAILABLE**
Monday 4pm-10pm
Tuesday 4pm-9pm
Wednesday 3pm-10pm
Thursday 4pm-10pm
Saturday - option of midday or evening closing
Job Summary
We are looking for a customer-focused Guest Service Representative - Front Desk Attendant to join our team! You are the face of Jensen Beach Bowling Center, leaving both a first and last impression on all our guests. As the Front Desk Attendant, you will assist customers with checking in and cashing out, handle phone calls, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and customer areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
- Greet every guest with a friendly welcome
- Assist guests with familiarity of venue and ease of use of lanes and games
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of reservations & payment information
- Ensure compliance with health and quality standards
Qualifications
- Minimum age 21 preferred as Closing Shift
- Familiarity with hospitality industry standards
- Knowledge of front desk customer service, phone etiquette, cashier experience
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
- Punctual and Reliable
About Us
The Only Family Owned & Operated Bowling Center on the Treasure Coast
Jensen Beach Bowl opened 1958 and currently the Sprague family has owned and operated since 1995!
We pride ourselves on having a clean, safe, and family oriented facility for all our bowlers to enjoy! 20 Bowling Lanes, Yummy StrikesSpares Cafe, Gameroom with Redemption Prizes, & Full Liquor Lounge with Billiards; Darts; Karaoke.
Salary :
Your email job alert is now active!