Guest Service Representitive

Description

Guest Services Representative

Shift: Various hours and days including nights, weekends, and holidays

FLSA Status: Part-Time, Non-Exempt

Created or Revised Date: 3/03/22

Rate: $14.81/hour

Why work at Carbon Valley?

The Carbon Valley Parks and Recreation District strives to increase and enhance recreational opportunities by providing a variety of quality programs and activities for the residents of Frederick, Firestone, Dacono, and surrounding communities. As an employee, you will enjoy benefits such as discounted memberships, discounted program enrollment opportunities, and more! All employees are eligible and automatically enrolled in PERA and will receive a generous 14.81% contribution match from the District. 

A strong culture is essential to the success of our District and requires commitment from all. CVPRD is dedicated to our core values: Innovation, Integrity, Teamwork, Customer Service.

What You'll Be Doing:

Under the general direction and supervision of the Guest Service Coordinator and Guest Services Specialists, a Guest Service Representative provides direct customer service to community members, guests, and staff. Representatives assist with program and membership registrations, answering phone calls at the rec center, and gymnastics/senior center and serve as a central communication person for all departments to filter information to the public. 

Our ideal candidate will:

Have a strong understanding of, and alignment with the District's Core Values: Innovation, Integrity, Teamwork, Customer Service.

• Provide excellent customer service in a timely manner to internal and external customers, and patrons. 
• Has thorough knowledge and understanding of District programs and offerings to answer questions and process memberships, classes, program enrollments, Facility rentals, etc. 
• Must be proficient at communicating internally and externally via email, phone, and in-person to supervisors, co-workers, participants, parents, volunteers, and other community members. 
• Attends staff meetings and departmental training
• Conducts building tours for community members
• Performs basic janitorial functions in facilities including but not limited to mopping floors, taking out trash, cleaning up spills, washing windows, and cleaning workout equipment.
• Have basic computer knowledge with programs such as Excel, Word, and Outlook. Other programs include CivicRec and Paylocity. 
• Enforces rules and policies with staff and guests within the building.

Requirements

Required Qualifications:

• Must be available to work all shifts including days, nights, weekends, and some holidays based on the needs of the District. 
• Must be 16 years of age
• High school diploma or GED
• CPR, AED, first aid certification, or the ability to become certified within the first 90 days of employment

Physical Demands, Job Location, Equipment Utilized:

Some duties within this position may require some physical strength and ability. The employee may be required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this position, the employee is regularly required to stand; walk; sit; use hands to handle, feel, or finger; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.

Reasonable Accommodations:

Carbon Valley Parks & Recreation District will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the District. 

Job Description Function and Intent:

The job functions and duties on the job description are not all-inclusive and additional functions and requirements may be assigned as necessary. Job descriptions are not intended as and do not create employment contracts. The company maintains its at-will employer status.