Guest Services Representative - LOCATED IN SPRING BRANCH

Position Summary:

**We need outgoing friendly people to greet each guest and take orders from 2:00pm-7:30pm Monday-Saturday, & Sunday 11am-4:15pm

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. 

Starting pay $11.00 based on experience. Must be able to work weekends and Holidays. A review performed and a raise offered after 90 days of employment.

Requirements:

• Possess a strong sense of teamwork 


• Ability to follow instructions 


• Has integrity 


• Takes initiative


• Fits the Nothing Bundt Cakes Culture


• Has the ability to work well under pressure 


• Outgoing and friendly personality 


• Ability to multitask while paying special attention to detail 


• Strong sales ability 


• Genuine care of others needs


• Ability to work with a sense of urgency 

Responsibilities may include but are not limited to: 

• Abide by all NBC policies and procedures


• Uphold NBC's image and brand


• Assist other departments when necessary 


• Introduce walk-in guests to our bakery and our products with a guest tour 


• Assist guests with walk-in orders while using creative solutions 


• Suggest balloon sales, show porcelain items, and up-sell with candles and cards


• Assist phone guests by placing incoming  orders


• Give cake presentations while performing quality control tests


• Operate & balance (POS) point of sale with accuracy and efficiency 


• Gather guests email addresses 


• Keep samples available during all hours of operation 


• Maintaining a strong knowledge of NBC's products, prices, and promotions


• Keep retail area clean, swept, neatly merchandised, 


• Dust all retail surfaces twice per week, including all counter tops, and POS stations


• Duties assigned by crafting department such as fluffing bows and making design pieces.


• Track inventory and commission sales