Hacienda Ford- Remote Service Specialist

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with a great service experience and understanding their needs. 

Duties and Responsibilities:

• Shuttle guests to and from the dealership within the appropriate and agreed-upon radius.
• Prioritize guests at the dealership needing a shuttle over those who are waiting for vehicle Pickup and Delivery.
• Monitor the condition of the Shuttle Vans and ensure that they are clean, fueled, and working properly at the end of every day. 
• Keep a current daily log of shuttle van usage for warranty claiming at the end of each month.
• Assist Remote Experiences Coordinator and Advisors with Pick Up and Delivery when available while maintaining a courteous and friendly attitude with all guests.
• Assist with moving guests' vehicles from the service drive to the vehicle waiting area before dispatch to ensure a clear path for arriving guests.
• Assist with moving guests' vehicles to the service drive when the work is complete and helping to fuel the vehicles when needed.
• Delivering parts, documents, or vehicles between us and other locations.
• Scan documentation and repair orders into PBS when repairs are finalized.   

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities.

Hours:

The Service Department is open during the following hours:

               Monday – Friday               7:00 AM – 6:00 PM

               Saturday                              7:00 AM – 4:00 PM

Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services. 

Requirements

By submitting your application, you agree to the following:

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.