Healthcare Call Center - Part-time

Patient Care Call Center– Join Our Team!

Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Patient Care Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice.

This is a call center/medical office environment, so every day you’ll balance professionalism, compassion, and organization. If you love talking to people, keeping systems in order, and making sure patients feel cared for, this is the role for you!

Location: Maumee, OH

Onsite
 

What You’ll Do:

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  Greet patients in a friendly, professional manner and manage phone communications

  
  


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  Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately

  
  


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  Educate patients on their appointments and insurance eligibility

  
  


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  Collect and enter accurate patient demographic data into our electronic health record

  
  


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  Support exam staff by recognizing the exam process and recording details accurately

  
  


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  Optimize schedules and help the practice run efficiently

  
  


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  Maintain a high standard of service and quality care with every patient interaction

  
  

Qualifications:

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  High school diploma or equivalent required; previous medical office experience preferred

  
  


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  Proficient with EHR and optometric medical terminology

  
  


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  Excellent communication skills in person, by phone, and in writing

  
  


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  Strong organizational skills and attention to detail

  
  


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  Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

  
  

What We Offer:

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  Supportive team environment

  
  


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  Opportunities for professional development and certification in optometric practices

  
  


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  Career growth through our Employee Career Development Program

  
  

Work Environment:

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  Sedentary work, primarily sitting

  
  


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  Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness

  
  

If you are ready to help patients, support our team, and grow your career in a fast-paced and rewarding environment, we want to hear from you!