Hilton Hotel - Night Auditor

Description

Why Tru by Hilton:

For 2025, Hilton is the #1 Best Company to Work For in the U.S. – our fourth time reaching this top honor. We first appeared on the Great Place to Work list in 2016 based on our commitment to our purpose and one another. We have since become the best hospitality company in the world and have earned over 600 awards, including over 65 #1 wins globally. These accolades are a direct result of the heart and soul we put into the work we do each day to serve our guests. 95% of Hilton employees say it is a great place to work, compared to 57% of employees at a typical U.S.-based company. Join our Tru by Hilton Spokane Valley team today to experience why!

Job Purpose:

The Night Auditor oversees the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. The incumbent will be responsible for bookkeeping and keeping financial records up to date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during their shift.

Job Details:

• Part-Time Position - Friday, Saturday, and Sunday nights
• $17.00 - $19.00

Benefits Available:

• 401k

• Go Hilton (Team Member Travel Discount)

Duties & Responsibilities:

• Keeping hotel financial records in order.
• Processing invoices, transactions, room charges, refunds, etc.
• Verifying that all accounts are balanced and supported by documentation.
• Checking guests in and out of the hotel.
• Responding to guests' needs, requests, and complaints.
• Answering the phone and making reservations.
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
• Prepare breakfast buffet prior to Breakfast Attendant team member arrival.
• Act as the first point of contact for guest information.
• Administer check-ins and check-outs.
• Assigning rooms and taking care of administrative duties. 
• Processing guests’ payments. 
• Promote facilities, amenities, and activities, as well as be a source of information for guests.
• Update guest records.
• Problem-solve to achieve guest resolution. 
• Accommodating general and unique requests. 
• Storing/Selling alcoholic beverages.
• Stocking products.
• Other duties as assigned by management.

Requirements

Skills & Qualifications

• At least 21 years old.
• High school diploma.
• At least two years of experience in customer service or hospitality.
• Experience with accounting procedures and administrative tasks.
• Proficiency with computers.
• Analytical mind, with strong attention to detail and an affinity for numbers.
• Good organizational and time-management skills.
• Self-motivated, proactive work ethic.
• Strong aptitude for customer service.

Working Conditions:

• None: The worker is not substantially exposed to adverse environmental conditions (as in a typical office or administrative work).

Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. 
• Grasping: Applying pressure to an object with the fingers and palm
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. 
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.