Position Summary:
To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Sugar Bear Home Services,LLC, (Plumbing, Heating, Cooling, and Electrical), (the Company) vision, mission, purpose, and values.
Responsibilities:
- Create a positive customer experience.
- Follow-up on sales leads and lists, both technicians, marked, and self-generated.
- Educate new and existing customers on service offerings utilizing the Company’s sales System.
- Recommend solutions and link customer objections to a total value solution and competitive advantage.
- Demonstrates technical expertise and maintains a high degree of credibility.
- Perform the necessary evaluation of the client’s home including the comfort survey, engineering analysis, and load calculation.
- Effectively write and present proposals.
- Address any resistance, negotiate value, and close the sale.
- Complete all paperwork and collect payments.
- Manage performance metrics scorecards.
- Must be accessible by phone at all times, other than scheduled vacations.
- Participate in all company sponsored training classes.
- Maintain a courteous demeanor with customers and associates at all times.
- Maintain a professional image at all times by wearing company approved apparel.
- Abide by all standards of performance and ethics.
- Follow all safety policies and procedures.
- Perform other duties as assigned.
Position Requirements:
- Minimum of 3 years sales experience, preferably in the industry.
- A high school diploma or GED, Associate’s degree in related fields preferred.
- Knowledge of industry equipment, field concepts, practices, procedures, tools, and equipment.
- Previous experience in service agreement sales and estimating.
- Strong relationship building skills, customer focused and disciplined.
- Strong negotiation and influencing skills.
- Excellent verbal and written communication skills as well as excellent interpersonal skills.
- Must have computer experience with Microsoft Office, Excel, Powerpoint,Outlook and Access.
- Function in a team environment.
- Valid driver’s license and approved to drive by Company’s insurance carrier.
Physical Requirements:
- Office environment and local travel.
- Climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.
- Occasionally lift 5-10 pounds.
- Able to work under stressful conditions either verbal and/or physical confrontations.
- Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
- Willing to work extending hours, nights, or weekend, if needed.
Position Specific Standards:
- Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.
- Willing to contain professional development through continued training.
- Willing to work hours outside of normal work schedule, if needed.
Salary :
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