Hospitality Associate

Job Summary:

The Hospitality Associate is a hands-on, cross-functional role supporting Wine Club, ONX at Home, and Events within the Hospitality division. This position splits time across multiple departments, with an anticipated allocation of approximately 50% Wine Club, 25% ONX at Home, and 25% Events. The role combines operational support with guest and member engagement to ensure seamless execution and high-quality hospitality experiences.

This position blends behind-the-scenes coordination—such as wine club administration, fulfillment, and event logistics—with direct guest engagement through in-person, virtual, and written communication. The ideal candidate is highly organized, service-driven, and thrives in a collaborative, fast-paced environment with multiple priorities. This role is essential to ensuring seamless operations and supporting to craft memorable, high-quality experiences that reflect the ONX brand.

Duties & Responsibilities:

WINE CLUB

• Manage and organize the Wine Club email inbox, ensuring timely and professional communication with members.
• Prepare and print shipping labels during club release seasons.
• Monitor and resolve shipping exceptions, including address issues, weather holds, and carrier delays.
• Pull and compile end-of-month reporting for compliance.
• Run and maintain the Welcome Series email project for new members.
• Send Wine Keys to members twice a year and track inventory.
• Place biweekly supply orders to maintain fulfillment and tasting room needs.
• Help source, evaluate, and order Wine Club gifts each season.
• Assist with planning, setup, and execution of on-site and off-site Wine Club parties/events.
• Support order packing and fulfillment during peak seasons.
• Update member information and account changes in the CRM.
• Coordinate with production and warehouse teams to ensure accurate inventory for club shipments.
• Assist with member retention efforts and outreach when needed.

ONX at Home

• Assist in virtual presentations and fulfillment with the Events Coordinator
• Assist in the building, shipping and fulfillment of wine tasting kits.
• Assisting guests with wine tasting, education, and purchases 
• Building, maintaining, and expanding positive customer relations, which may include outreach, emails, and phone calls 
• Selling wine, wine clubs, accessories, and merchandise to guests 
• Providing excellent customer service in person, through zoom, over the telephone, and through email.
• Assisting with product and brand development 

EVENTS

• Assisting the Events Coordinator and Hospitality Director with events, ranging from offsite and onsite.
• Assisting with creative decisions
• Assist in setting up for events, including arranging tables and chairs and installing event equipment
• Assist in cleaning up events, including removing temporary furniture and equipment
• Assist in the marketing and promotion of events

About ONX Wines:

At ONX Wines & Vineyards, our aim is to create a portfolio of wines we think are among the best in the world, and in doing so, respectfully represent the soils, varieties, people, and histories that made them. Our tight-knit Paso Robles winery approaches each day together around a shared belief: First and foremost, we love great wine. Great isn’t an accident — it’s the handiwork of design. It’s the result of a multitude of meticulous choices, each one respecting the highest standard. Those high standards begin with respect for natural resources. As a certified California Sustainable Vineyard, we’re committed to a sustainable relationship with nature and believe in leaving things better than we found them. Complex wines create simple pleasures. They connect people to the agricultural foundations we respect, our day-to-day interactions with the natural world, and the oh-so-sublime joy of a well-crafted, surprising wine. Rocks and dirt. Vines and grapes. Effort and art. What will happen?

Candidates must be able to demonstrate a strong background in the following areas:

• Minimum High School Diploma required, Bachelor’s Degree preferred
• Attention to detail
• Ability to juggle multiple priorities and keep track of deadlines with strong follow through
• Organizational Skills
• Willingness to be a team player, and cross train in multiple areas in Hospitality
• Ability to collaborate with internal and external cross-functional partners
• Basic to Intermediate knowledge of Microsoft & Google technology suites (particularly Excel/Sheets)

Disclaimer:

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.