Host - Fenway

About Shy Bird:

This position is located at Shy Bird - South Boston. We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.

Purpose of position:

The Host role is, like Shy Bird, multi-faceted and unique. By day, you could be behind the counter taking orders, running food, or helping pack takeout. By night, you're seating guests, preparing sauces and chatting table/bar-side. You will be trained in our food, beverage, and host stand procedures, and help bring these programs to life for our guests. Shy Bird will only reach our collective and individual potential if our entire team seeks to create meaningful relationships with our guests.

The description below is for our Host position, but everyone works side-by-side at Shy Bird, so everyone needs to be cross-trained to support one another. Chefs run food and bus tables. Service team does dishes. We all run chicken.

Responsibilities:

• Greet all guests warmly
• Seek meaningful connection with guests in a fast-paced environment
• Comprehensive knowledge of OpenTable, seating flow, and reservations
• Ability to provide accurate wait times during busy services
• Basic knowledge of food, coffee, soft beverage, wine by the glass, beer and cocktails
• Commitment to building knowledge of wine, beer and spirits
• Help pre-bus, maintain, and clean the bar & dining room during service
• Assist with opening and closing restaurant duties and restock
• Support mise en place and preparation across Shy Bird
• Maintain and organize host stand

Keys to thriving at Shy Bird:

• Positivity, Reliability, Sense of Urgency
• Seek connections and build community with colleagues and guests
• Be curious about food, beverage and hospitality
• "All In, All Day"