Host/Hostess

Description

Job Title: Host/Hostess         

Date Revised: 10/22/2024

Schedule: Based on the business needs

Job Status: Full-Time or Part-Time

I. Job Summary

The Host/Hostess is responsible for supporting the seamless running of the reception department by always providing the highest standards of customer care. Assisting in running the day-to-day tasks of a high-volume and energetic contemporary restaurant. Is energetic, hardworking, and self-motivated. Has a keen interest in the hospitality industry, a love of quality service, and a passion for food.

II. Essential Job Functions

Job Activities

Customer Service

• Checks in customers, matching with bookings and accepting chance customers if tables are available.
• Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis.
• Shows customers to their tables and passes responsibility to floor staff.
• Passes messages to diners.
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers all questions.
• Alerts team members when tables need attention if they are not present assists them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.
• Collects payments from tables.

Department Responsibilities

• Checks reservations system for any VIPs, or special requirements for the day.
• Performs relay duties in the restaurant.
• Accepts table changes from supervisors & managers. 
• Processes new bookings, amending and canceling bookings as required.
• Ensures that the reception area is always kept clean and tidy.
• Communicates all problems and ideas for improvement to management.
• Communicates and works together with coworkers as a team.
• Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
• Follows management’s instructions and suggestions.
• Attends meetings / training sessions as required by the management team.
• Cleans tables and removes dishes after the customer leaves, or as needed. 
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when customer leaves for next customer party. 
• Can remain focused and on-task.
• Sweeps and mops floors, even if items are broken or spilled.

III. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.

Requirements

Personal Competencies

These describe the behavior you will need to demonstrate to carry out your job effectively:

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is financially aware of costs involved in the operations and are responsible to control costs.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

IV. Education, Experience and Skill Requirements

• Good communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat, and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write and speak English.

V. Working Conditions

III. Environment applicable for the job:

•  Heat, Cold, Noisy, Odors, Outdoors, Dust/Fumes, Chemicals, Humidity

Requirements and Activities:

• Bending/Pushing/Pulling- Frequently 30-50%
• Climbing Ladders- Not Applicable
• Climbing Stairs-Not Applicable
• Collating/Filing- Not Applicable
• Color Recognition- Sometimes 0-29%
• Dialing-Not Applicable
• Digging- Not Applicable
• Hearing- Constantly 60%
• Lifting/Carrying 25lbs.- Constantly 60%
• Lifting/Carrying 50lbs.- Constantly 60%
• Lifting/Carrying 75lbs.or- Not Applicable
• Listening- Constantly 60% 
• Manual Dexterity- Constantly 60%
• Reading- Sometimes 0-29%
• Sitting- Sometimes 0-29%
• Speaking- Constantly 60%
• Standing-Constantly 60% 
• Stretching- Sometimes 0-29%
• Sustained Mental Application- Frequently 30-50%
• Sustained Visual Application - Constantly 60%
• Threading- Not Applicable 
• Using a Keyboard - Not Applicable 
• Vehicle Operation- Not Applicable
• Vision- Constantly 60%
• Walking- Constantly 60%
• Writing- Not Applicable 

The Company reserves the right, at any time with or without notice to alter or change your job duties, reassign or transfer job responsibilities or to assign you additional job responsibilities.

From time to time, you may be directed to work on special projects that assist with other work necessary or important to the operation of the Company.

If you do not believe your job description accurately reflects your day to day job duties, please bring this to the attention of Human Resources.

I have read and understand this job description. I am able to perform and follow the job description to the best of my ability. If at any point I am unable to perform the job description, I will notify Human Resources.