Hotel Front Desk Agent (Part-time)

Description

Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

We are hiring a part-time Front Desk Agent who will also be trained for a back-up Bellman/Shuttle Driver.  Must be able to work 2-4 days a week as needed for the following shifts (7:00am-3:30pm & 3:00pm- 11:30pm) to include weekends.  

• Must be willing to undergo a pre-employment background and drug test.
• Must have a valid driver's license with a clean driving record for bellman position. 
• Must be 21 years of age or older for the bellman position. 

Front Desk Agent Functions:

• Assist guests with front office related inquiries in an efficient, courteous, and professional manner.
• Register guests and comply with special requests whenever possible.
• Keeps the front desk organized and clean.
• Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Maintain and monitor ‘Lost and Found’ procedures and policies according to Hansen Hospitality standards.
• Accurately and efficiently input information into computer systems.
• Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
• Utilizing downtime during slower periods of the shift by ensuring      there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
• Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
• Fulfills guests’ requests (i.e. places, phone calls, holds letters or packages, etc.)
• Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
• Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
• Attends and participates in all training sessions and team meetings.
• Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
• Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
• Notifies and reports any problems or concerns to management.
• Reports to Front Desk Manager

Bellman/Shuttle Driver

• Welcome all guests to the hotel as well as bid them farewell in a cheerful manner
• Escort guests to their accommodations
• Assist guests with luggage pick up and drop off
• Transports guests using the company shuttle passenger van
• Ensure all luggage is stored and labeled properly
• Has full knowledge of all aspects and accommodations offered on the property
• Cleans and maintains the main lobby, entrance space, and luggage trolleys
• Restocks and Maintains Business Center and Lobby Spa Water
• Set up Sunday Grab n’ Go Continental Breakfast
• Cleans and locks up according to prescribed procedures
• Attends and participates in all training sessions and team meetings
• Develops and maintains positive working relationships with others while listening and responding in an appropriate manner
• Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct
• Notifies and reports any problems or concerns to management
• Reports to Front Desk Manager 

Requirements

•  Must be at least 21 years of age
• High School Diploma or Equivalent
• Must be able to speak clear English (Fluency in a foreign language is a plus)
• Must have a valid driver’s license with a clean driving record
• Must be authorized to work in the United States
• Must have successful results from a pre-employment background and drug.
• Hotel Attendant experience at a full-service hotel preferred
• Previous Bellman experience is a plus 
• Experience with cashiering is preferred.
• Possess a basic knowledge of excellent service standards as well as etiquette.
• Available to work weekends, evening shifts and major holidays (Easter, Mother’s Day, Thanksgiving, along with other special events from time to time)
• Mandatory compliance with all safety regulations, procedures, policies and rules
• Regular and predictable attendance.
• Always arrives punctually in full uniform with a neat & professional appearance
• Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
• Able to lift to 25 pounds without assistance and in excess of 50 pounds with assistance