Hotel Front Desk Agent (Part Time)

Company : Texas Hotel Management

Job Type : Part-Time

Lewisville, Tx

Number of Applicants

000+

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Job Description - Hotel Front Desk Agent (Part Time)

Texas Hotel Management is currently seeking a friendly and professional Hotel Front Desk Agent (Part Time) to join our dedicated team. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This is an exciting opportunity for an organized and detail-oriented individual who thrives in a fast-paced environment.
In this role, you will be responsible for greeting guests, answering phones, making reservations, and providing information about hotel amenities and local attractions. You will be expected to handle guest inquiries and requests promptly and efficiently, while maintaining a positive and welcoming attitude. Additionally, you will work closely with other hotel staff to ensure a seamless guest experience.

Responsibilities

Welcome guests in a warm and friendly manner, providing excellent customer service
Check guests in and out of their rooms, ensuring accuracy and efficiency
Answer incoming phone calls and assist with guest inquiries and requests
Make and modify reservations based on guest needs and availability
Provide information about hotel facilities and services, as well as local attractions and events
Handle guest complaints or concerns, escalating to the appropriate department if needed
Maintain a tidy and organized front desk area, including stocking necessary supplies
Collaborate with other hotel staff to ensure a seamless and enjoyable guest experience

Requirements

High school diploma or equivalent
Prior hotel front desk or customer service experience preferred
Excellent communication and customer service skills
Basic computer skills; PMS experience a plus
Ability to handle check-in/check-out, reservations, and guest inquiries
Professional appearance and positive attitude
Ability to multitask in a fast-paced environment
Flexible to work shifts, including weekends and holidays

Original job Hotel Front Desk Agent (Part Time) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Hotel Front Desk Agent (Part Time)

Job Description - Hotel Front Desk Agent (Part Time)

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