Hotel Front Desk Agent (Part-Time)

Position Summary

Essential Duties & Responsibilities

• Greet guests warmly and professionally upon arrival and departure.


• Complete guest check-in and check-out procedures accurately and efficiently.


• Answer phone calls and respond to guest inquiries in a courteous and timely manner.


• Provide information regarding resort amenities, dining options, activities, and local attractions.


• Handle guest requests, concerns, and special accommodations with professionalism and urgency.


• Process reservations, room changes, and billing transactions accurately.


• Maintain guest confidentiality and protect sensitive information.


• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.


• Monitor room availability and communicate occupancy updates as needed.


• Maintain a clean, organized, and welcoming front desk area.


• Adhere to Forbes Travel Guide standards and company service expectations.


• Assist with other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required.


• Previous hospitality, customer service, or front desk experience preferred.


• Strong communication and interpersonal skills.


• Excellent problem-solving abilities and attention to detail.


• Proficiency in Microsoft Office and hotel property management systems preferred.


• Ability to work in a fast-paced environment while maintaining a positive attitude.


• Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.


• Ability to lift up to 25 pounds occasionally.


• Ability to use a computer and telephone for prolonged periods.

Why Join The Inn & Club at Harbour Town?

• Opportunity to work at a Forbes Four-Star luxury property.


• Professional development and growth opportunities.


• Team-oriented environment focused on exceptional guest experiences.


• Competitive pay and employee benefits.