Hotel Housekeeper

Description

The Clocktower Hotel is looking for hotel housekeepers to fill immediate openings in Latham, NY. The qualified housekeeper is dependable, detail-oriented, able to work independently, and prides themself on a job well done. They are thorough at cleaning and have excellent customer service skills. Available housekeeping hours are 8:30 am to 4 pm daily. We promise the right candidate a fun, safe, positive atmosphere.

Job Description:

Cleaning Responsibilities

· Change and replace all bed linens and towels.

· Sanitize and clean all restrooms.

· Dust/wipe down all room surfaces, including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.

· Vacuum/mop all floors.

· Restocks all room amenities, including soap, toilet paper, and clean towels, as needed.

· Ensures all rooms are set up to company standards.

· Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

· Observes Do Not Disturb signs.

· Completes daily checklists

· Ensures that all doors and windows are locked and that all lights, heaters, and other fixtures are turned off.

Guest Service

· Offers guests assistance whenever possible.

· Responsible for resolving or escalating customer relations issues.

· Answers inquiries pertaining to hotel policies and services.

· Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

· Responsible for positively representing and promoting the property.

· Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

· Completes daily housekeeping report

· Informs the Housekeeping Manager or Front Desk staff when rooms are ready for new customers.

· Reports any maintenance, security, or safety issues to the appropriate staff.

· Inspects rooms and reports any broken items, such as beds, chairs, and fixtures to management.

· Other duties as assigned.

Requirements

Job requirements:

· Previous housekeeping experience highly preferred.

· Ability to work efficiently under time constraints.

· Superior customer service skills.

· Able to work a flexible schedule.

Physical requirements:

· Ability to work with cleaning chemicals.

· Must be able to lift, push, and pull 50 pounds frequently.

· Must be able to reach with hands and arms; and stoop, kneel, crouch or crawl.

· The employee is frequently required to climb, balance, talk, and hear.

· The employee is occasionally required to sit and smell.