Hotel Night Audit Relief Shift

Description

Hotel Night Audit Relief Shift - $18.25 to $19.25/hour 

The Lodge at Healdsburg is seeking talented and friendly individuals for our Night Audit position. This crucial role serves as the first point of contact to set the tone of our guests’ experience. In addition to welcoming guests and familiarizing them with the property, the Guest Service Agent will be responsible for providing exceptional and anticipatory service. Previous hotel experience is preferred, though not required. 

Part time Sat & Sun 11PM - 7AM  

As Night Audit Guest Service Agent duties include but are not limited to: 

• Welcome and greet guests professionally by completing the registration process via the Hilton Property Management System (OnQ) 
• Confirmation of guest information and room rate, selection of rooms, coding electronic keys, and enrolling      guests in Hilton Honors 
• Provide guests with hotel information, property orientation, and the details of the hotel amenities 
• Cash handling and bank reconciliation.  Processing financial transactions within Hilton OnQ 
• Rolling the business date in OnQ PMS, completion and distribution of Night Audit reports, compiling interface      information as directed for reports 
• Preparing Front Desk & Café for AM shift staff members 
• Demonstrate knowledge of the local area, restaurants, wineries, and local attractions/points of      interest   
• Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner. 
• Field guest complaints, resolve and provide resolutions for guest satisfaction. 
• Receive, input, retrieve and relay messages to guests. 

Requirements

Qualifications for the position:  

-Customer service experience.  

-Preferred one-year hotel experience 

-Positive attitude and a willingness to learn