Hotel - Valet Shuttle Operator

Description

The Valet Shuttle Operator is responsible for professional, and friendly shuttle service to transport our guests safely and comfortably between the hotel and local destinations. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Navigates efficiently between the hotel and designated pickup/drop-off points using GPS or maps as needed.
• Conducts daily visual inspections of the shuttle vehicle, reporting any maintenance issues to the supervisor.
• Ensures the safety of passengers by following all traffic laws, using seat belts, and maintaining a clean and well-maintained shuttle vehicle.
• Courteously and enthusiastically greets guests, determines their needs and provides prompt valet, shuttle and luggage service.
• Opens vehicles and main Casino doors, providing assistance as needed.
• Parks and retrieves guest vehicles, ensuring the utmost in vehicle safety and use of equipment.
• Shuttles Casino guests’ to and from offsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride for TRCR patrons.
• Follows safety protocols and guidelines to prevent accidents and ensure the well-being of guests and their vehicles.
• Monitors the Valet area for cleanliness and organization, including keeping the TRCR Shuttle and Golf Cart clean and presentable.
• Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remains current on, group and property events, and emergency procedures.
• Informs management of guests’ special requests or needs. 
• Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor.   The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. This position is determined to have a potential for possible exposure to bloodborne pathogens. At times this position requires Team Members to work in all types of weather conditions.

PHYSICAL REQUIREMENTS

• Must be able to sit, stand and/or walk for up to 8 hours.
• Must be able to carry, reach, twist, bend and squat frequently.
• Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose. 

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

Requirements

EXPERIENCE, EDUCATION AND ELIGIBILITY

• Minimum age requirement for this position is 18 years old.
• Must have a valid driver license and be insurable by TRCR’s insurance agency.
• Ability to drive a standard transmission preferred.
• General understanding of computer programs, including all windows applications required.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing. 
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission. 
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.