POSITION SUMMARY
Perform cleaning duties to maintain hotel rooms in a clean and orderly manner.
RESPONSIBILITIES
The Room Attendant is responsible for completion of the following tasks:
1. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
2. Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
3. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker
rooms, and other work areas so that health standards are met.
4. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to
disposal areas.
5. Observe precautions required to protect hotel and guest property and report damage, theft,
and found articles to supervisors.
EDUCATION AND BACKGROUND REQUIREMENTS
High school diploma required
Previous customer service experience preferred
QUALIFICATIONS REQUIRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
SKILLS REQUIRED
Excellent oral and written communication skills.
Ability to solve problems and think critically.
Ability to convey information effectively.
Ability to work independently.
Ability to give full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times.
WORKING CONDITIONS
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
This position requires walking primarily on a hard, level surface throughout the workday. The employee
is frequently required to stand, walk, stoop, kneel, crouch or crawl. Reaching above shoulder heights,
below the waist or lifting as required. Occasionally lifts up to 50 pounds.
Environmental Conditions:
This job operates in a hotel environment. This role frequently comes in contact with cleaning chemicals,
supplies, and odors.
Sensory Demands:
The noise level is low to moderate in the building. There will be frequent interruptions from guests and
phone calls.
Mental Demands:
There are a number of daily deadlines associated with this position, which may cause stress to some
individuals. The position must also deal with a wide variety of people and may encounter conflict.
WORK EXPECTATIONS
Regularly scheduled up to 40 hours per week, but overtime and weekend hours could be required at
times.
The hotel has a zero-tolerance policy regarding changing bed linens, duvets, and pillowcases. When
caught not changing bed sheets, pillowcases, or duvets on guest rooms that have checked out, it is
grounds for immediate termination. There will be no second chances given. On rooms that have two
queen beds in the room, each bed must be striped and remade with new linen, even if it appears that
the guest may have only used one of the beds.
AT-WILL EMPLOYER STATEMENT
H&W Management is an at-will employer. This means that regardless of any provision on this form, the
company or employee may terminate the employment relationship at any time, for any reason, with our
without cause of notice. Nothing in this employee job description or in any document or statement,
written or oral, shall limit the right to terminate employment at-will. No officer, employee or
representative of the company is authorized to enter into an agreement-express or implied-with any
employee for employment for a specified period of time unless such an agreement is in a written
contract signed by the President of the company.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
H&W Management is an Equal Employment Opportunity employer, and we comply with federal, state
and local laws prohibiting discrimination. No person shall be discriminated against in employment,
training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition
of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability,
tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a
smoker or non-smoker, veteran status or any other protected class under federal, state or local law.
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