Housekeeper

JOB SUMMARY

Maintains medical offices, common areas, and restrooms in Medical Center Clinic campus buildings in a clean and orderly condition.

ESSENTIAL DUTIES AND RESPONSIBILITIES, HOUSEKEEPING

• All MCC & Housekeeping Department Policies & Procedures are to be followed.
• The following must be checked and refilled every shift:
• Toilet paper dispensers
• Paper towel dispensers
• Soap dispensers
• Antibacterial gel dispensers
• Trash (other than recycle) is to be removed every shift from:
• Clinical Departments: Lobbies, Bathrooms, Kitchens, Exam Rooms, At all workstations
• Non-Clinical Departments: Lobbies, Bathrooms, Kitchens
• Recycle trash is to be removed at least once a week on Friday, and more often as needed.
• The following must be wiped down/cleaned every shift:
• Sinks
• Countertops
• Mirrors
• Dispensers (toilet paper, paper towel, soap, antibacterial gel)
• Handicap railings
• Doorknobs
• Light switches
• Computer monitors
• Comment card boxes
• Water fountains
• Elevator buttons
• Elevator walls and handrails
• Vending machine buttons and fronts
• Exam room table footsteps
• Glass doors by time clock at Doctors’ Call Center
• The following must be wiped down/cleaned according to schedules posted in individual Housekeeping Binders:
• Lobby/waiting room furniture
• Guest chairs throughout non-clinical areas
• Guest chairs in exam rooms
• Vents
• Baseboards
• Counters
• Door jams
• Tops of doors
• Copiers
• Fax machines
• Printers
• Blinds
• Windowsills
• Check-in area windows/glass partitions
• Stairwells
• All rooms (exam rooms, bathrooms, kitchens, lobbies, waiting areas, etc.) and elevators, including elevator tracks are to be swept and mopped according to the schedules posted in individual Housekeeping Binders. Mats must be picked up and swept/mopped under according to the schedules posted in the individual Housekeeping Binders.
• All bio bags must be labeled properly, handled properly, and placed in the proper place for pick-up by the Trash Tech, or other designed Housekeeping Department member. No bio bags are to be placed directly onto the floor.
• Only sharps containers that are correctly closed, taped, and labeled are to be picked up for removal.
• All housekeeping carts must be neat and organized; trash and dirty linen must be removed from cart prior to putting away cart at the end of the shift. All unused chemicals that do not have a secure lid must be discarded at the end of the shift.
• All departments must be locked, and lights turned off after cleaning.
• All keys must be turned in at the end of the shift. No keys are to be taken home by any housekeeper.
• Attendance is required at all Housekeeping monthly meetings.
• Timely completion of any Housekeeping or corporate assigned training is required.
• Immediately report to the Housekeeping Manager, or in the absence of the Housekeeping Manager their designee, by completing an incident report if any property damage occurs during the shift. 

ESSENTIAL DUTIES AND RESPONSIBILITIES, HOUSEKEEPING MANAGER DESIGNEE

Clinical Departments:below duties are rotated among the Designees, with a different Designee being responsible each evening, Monday through Friday.

• Responsible for unlocking and locking various departments/areas Monday through Friday. The list of departments/areas is posted on the Communication Board in the Housekeeping Closet in the ASC Lower Level.
• Responsible for assigning tasks to the other Housekeeping Department team members to ensure all areas are cleaned and trash removed when a team member leaves their work shift early, regardless of the reason, or a team member does not report to work for their work shift as expected.
• Act as a contact person and resource, in the absence of the Housekeeping Manager, to assist other Housekeeping Department staff members with a variety of issues or concerns, as documented in the Housekeeping Department Policies and Procedures Guide and in Housekeeping Department job descriptions.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement 10th grade (High school diploma or GED preferred).  
• Minimum of one (1) year of experience in a housekeeping-related position prior to hire. 
• If hired into Housekeeper I position, eligible for consideration for promotion to Housekeeper II position:
• After completion of one (1) year of experience at MCC, and 
• After a continuous one (1) year period during which met expectations in all five job performance evaluation criteria and exceeded in at least one (1) criteria.  
• Eligible for consideration for promotion to Housekeeping Manager Designee:
• After completion of a minimum of one (1) continuous year as a Housekeeper II or Housekeeping Floor Tech in a continuous full-time position, and
• After a continuous one (1) year period during which have met expectations in all five (5) job performance evaluation criteria and exceeded in at least one (1) criteria, and
• Cannot be in a probationary status and/or on final warning. 

KNOWLEDGE, SKILLS AND ABILITIES

• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills. 
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Proficient in use of English language both in written and verbal communication.
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Light Medium (exerting up to 25 pounds of force on a consistent basis throughout the assigned work schedule).
• Standing/Walking: Constant basis throughout the day.
• Ability to perform constant repetitive hands and finger motions.
• Must have ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time during a 5 to 8-hour period.
• Must be able to walk, stoop, climb, lift, mop/vacuum large areas, push and pull as required to perform assigned tasks.
• Must be able to ambulate as necessary in an eleven-story building and around a multi-building campus. 
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.   
• Must be able to work under stress and remain calm and professional.    

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule.  
• May be required to work extended hours to meet department needs.
• Working with and/or around chemicals, fumes, odors and dust.
• Ability to work a flexible schedule including evening and weekend assignments.