HUB Associate

Position: HUB Associate

Reports to: HUB Operations Manager

FLSA Status: Non-Exempt

Position Summary: Provides our Guests with an exceptional experience by being the main point of contact during their visit. Responsible for providing recommendations, showing them an exceptional time, attending to their needs and making their time memorable, all while keeping a smile.

Essential Duties:

• Greets every guest with a smile, eye contact, and enthusiasm.
• Processes guests’ transactions at point of sale for Movies, Bowling, Concession, Arcade, E-Sports Lounge, and Virtual Reality Arena. 
• Escorts guests to their bowling lane, assists with lane set-up and offers to assist the guest bowling ball choice decision.
• Resolves, identifies and handles all lane malfunction calls.
• Follows all safety guidelines and compliance when handling and retrieving any dead wood, dead balls, and bowling pins.
• Organizes and sanitizes bowling supplies after each guest’s departure.
• Exemplify a sense of urgency on assisting servers on food running to guests, bussing of tables and notifying the Hub Associate at the front desk of lanes ready for turnover.
• Maintains excellent cleanliness of The Hub: tables, counters, chairs, floors, bowling tablet screens, arcade games, common areas, and restrooms.
• Acts as Redemption Center Associate for guests to redeem their points on their Hub card for prizes.
• Asks, listens and provides timely solutions to guest questions and concerns.
• Performs duties of Desk Associate for concessions, bowling, movies, arcade.
• Performs all applicable opening, mid-day or closing preparation, cleaning and maintenance duties per the requirements of the shift worked.
• Attends all scheduled meetings.
• Answers all incoming phone calls, and assists with answering guest questions and concerns.
• Conducts regularly scheduled property walks.
• Performs other duties as assigned.

Education and Experience:

• Must be at least 16 years old.
• Must possess attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment.
• Must possess excellent customer service and employee relation skills.
• High School Diploma/GED or equivalent preferred.

Knowledge, Skills and Abilities:

• Ability to communicate both written and verbally to guests, vendors, and individuals of all diverse backgrounds.
• Possesses good decision making & problem-solving skills.
• Holds self and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Represents the Company in a professional manner when conducting business.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

• Able to walk and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as dirt dust, fumes, smoke, flashing lights and loud noises.