Idlewild and SoakZone: Seasonal Marketing and Events Coordinator

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Idlewild & SoakZone is seeking a seasonal Marketing & Events Coordinator to assist through the operating season. The Coordinator will work alongside Marketing leadership. This position will be responsible for managing in-park promotional events held at Idlewild throughout the year, as well as working with corporate and third party professionals and individual park guests.

The ideal candidate must exhibit excellent work ethic and communication skills, demonstrate creativity, and understand the importance of attending to even the smallest details.

We are currently looking for a:

 

Idlewild and SoakZone: Seasonal Marketing and Events Coordinator

Roles & Responsibilities:

 

Roles & Responsibilities:

• Assist with in-park events to include pre-planning and day-off execution including set-up and tear down, often with multiple events on the same day, with each event having its own unique set up requirements.

• Assist in taking photos and/or videos of events for use in digital content and cataloging digital content for use by Regional and Park Content Managers.

• Assist Marketing team in responding to park reviews and guest inquiries via social media and email

• Assist with ticket printing and distribution for group events, as needed

• Ensure cleanliness and safety within assigned areas and perform all tasks in compliance with company safety guidelines and requirements

• Escalate safety and maintenance concerns to the Park leadership

• Respond to and resolve customer inquiries via phone, email and CRM platforms

• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of events execution

• Create content for sales flyers and promotions, website information, and mailings regarding offerings and pricing each season, including email campaigns via Salesforce

• Professionally represent and market Idlewild at off-site events

• Assist with copying, filing and various other administrative duties

• All other duties as assigned by leadership

Education and Experience:

• Must currently have or be pursuing a Bachelor’s degree in Marketing, Public Relations, Communications, Sales, Event Management, or related major is desired; Equivalent work experience will also be considered

• 1+ year of related experience highly desired

• Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from your scheduled shift

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Ability to maintain composure and a high degree of professionalism when handling and/or responding to negative feedback

• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers

• Must be comfortable speaking in front of large groups

• Must possess strong attention to detail and problem-solving abilities

• Ability to use office technology and equipment, such as PC, software, copier, and telephone

• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer

• Ability to stand, walk, and remain on feet for long periods of time throughout the day

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits: