Incline Railway Admissions Partner

Description

Summary:

Responsible for the smooth and efficient handling of sales at the Ticket Desk and creating a positive experience for guests, providing excellent guest service in line with our mission and values. Helps maintain a clean and orderly environment in the Ticket Desk. Under the direction of the Incline Admissions Team Leader the Incline First Impressions Partner is responsible for performing the following duties:

Responsibilities:

• Delivers excellent guest service to internal and external customers in line with the organization’s mission, culture, and values.
• Models appropriate guest and partner interaction at all times.
• Performs the opening and closing procedures, as well as, all other normal cashier duties for ticket desk.
• Answers guest questions, processes ticket sales in an efficient, accurate and timely manner.
• Adheres to company policy.
• Processes group transactions accurately.
• Maintains a clean and orderly work area.
• Helps restock as needed.
• Answers phone in professional manner and take messages and/or orders as needed.
• Performs other duties as assigned by management.

Requirements

Qualifications:

• Ability to convey a conservative and professional image to guests
• Ability to read and interpret documents; to write reports and correspondence.
• Must possess good computer skills.
• Possess an outgoing, friendly personality and the desire to provide quality service.
• Ability to communicate and interact effectively in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money.
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
• Required to regularly use hands and fingers. Ability to lift/move up to pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly.