Information Services Specialist II

POSITION: Information Services Specialist II

CATEGORY: Specialist II

DEPARTMENT: Information Services

SUPERVISOR: Information Services Supervisor

SUPERVISES: N/A 

LOCATION: Maring-Hunt Library (MH) @ 2005 S High St, Muncie, IN 47302

JOB TYPE: Part-time

SCHEDULE: 20 hours/week

COMPENSATION: Min $15.75/hour

BENEFITS: Paid time off, telehealth services provided for staff and family members, professional development and skill-building opportunities, and more!

ABOUT MUNCIE PUBLIC LIBRARY (MPL)

Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Visit our website (www.munpl.org) to learn more about us!

We are an equal opportunity employer and committed to diversity. Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions. We encourage interested individuals to apply  even if not 100% of the position requirements are met. A criminal background check is required before employment.

For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing [email protected] or by calling (765) 747-8228.

POSITION PURPOSE

To assist the Supervisor with effective operation of the Information Services Department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform these functions satisfactorily with or without reasonable accommodations.

• Research and respond to customer queries by utilizing the multiple resources of the Library to obtain correct information
• Provide Readers Advisory Services and train public on use of library resources and available technology, both individually and in group settings
• Assist Department Supervisor with collection development and maintenance
• Plan, promote, and host adult programs and participate in community outreach events
• Monitor the physical environment, interpret library policies and safety procedures, and exercise judgement to provide effective library service

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL.

EDUCATION AND/OR EXPERIENCE

Required:

• Bachelor’s degree from an accredited college or university
• Ability to obtain an LC4 or higher Indiana Librarian Certification (IAC 5-1-8)

Preferred:

• Some library work experience

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations.

• Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
• Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
• Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.
• Technical: Comfortable in using computers, appropriate software, and job-related equipment.
• Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
• Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.

(Reviewed April 2025)