Intake Coordinator

About Us

At ABC Pathways, we are dedicated to making a meaningful difference in the lives of children and families affected by autism and other behavior disorders. Our mission is to provide high-quality evidence-based, family-centered therapies and family support based on the principles and practices of applied behavior analysis (ABA).

Position Summary:

We are seeking a highly organized and compassionate Part time Intake Coordinator to join our ABA therapy team. This role serves as the first point of contact for new and prospective clients, helping families navigate the intake process with professionalism, empathy, and efficiency. The Intake Coordinator plays a critical role in ensuring a smooth onboarding experience for clients seeking Applied Behavior Analysis (ABA) services.

Key Responsibilities:

• Respond to new client inquiries via phone, email, and web forms in a timely and professional manner


• Guide families through the intake process, explaining service offerings, insurance requirements, and next steps


• Collect, verify, and process necessary documentation, including insurance information, referral forms, and medical records


• Schedule initial assessments and intake appointments


• Maintain accurate and up-to-date client records in the electronic health record (EHR) system


• Coordinate with clinical, billing, and administrative teams to ensure timely onboarding and service delivery


• Ensure compliance with HIPAA and all applicable regulations


• Track and report intake progress, identifying delays or gaps in the intake pipeline


• Provide a warm and supportive experience for families during what is often a stressful and emotional process
  
  

Qualifications:

• Excellent Communication and Interpersonal Skills:
  Strong ability to communicate effectively with team members, clients, and families, fostering positive relationships.


• Proficient Computer Skills:
  Skilled in using computer software and applications, including EHR systems, and able to operate general office equipment efficiently.


• Attention to Detail:
  Ability to accurately manage documentation, data entry, and other administrative tasks to ensure precision and compliance.


• Time Management Skills:
  Capable of prioritizing tasks and managing time effectively to meet deadlines in a fast-paced environment.


• Bilingual (Spanish/English) candidates preferred 

Schedule: 9:00 AM – 1:00 PM (Monday–Friday)

Compensation: $20/hour

Status: Part-Time

Location: In-Person (No Hybrid/Remote Option)