Intake Specialist - Brown Deer (NOC Part-Time Weekends)

Job Responsibilities: 

• Welcome patients and caregivers, ensuring a positive and seamless admission process. 

• Collect, verify, and input medical, insurance, and demographic information with accuracy. 

• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms). 

• Register patients and manage documents using the Cerner system. 

• Conduct safety checks and assist with belongings searches as needed. 

• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment. 

• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access. 

• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues. 

• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements. 

• Explain insurance coverage to patients and handle related inquiries. 

• Provide clear documentation and communicate cases requiring special attention. 

• Participate in on-call, weekend, and holiday coverage as scheduled 

• High school diploma or equivalent required. Bachelor’s degree preferred.  

• Mental Health experience preferred.  

• Computer skills required, including word processing.  

• Previous experience in insurance, billing preferred.