IT Generalist-Temporary

Job Title: Temporary IT Generalist – Hospital Facility Setup & Go‑Live Support

Department: Information Technology

FLSA Classification: Non-Exempt – Eligible for Overtime

Employment Status: Temporary / Contract (Project-Based)

Location: Harrison County Community Hospital (HCCH) – On-site

Reports to: IT Director

Effective Date (Created or Latest Revision): 3/10/26

Job Summary/Objective:

The Temporary IT Generalist plays a key role in supporting the setup, configuration, and successful go‑live of a new hospital facility. This position assists with deploying hardware, configuring workstations and devices, validating user access, and providing direct hands-on support to clinical and administrative staff during facility build-out and activation.

The ideal candidate is adaptable, detail-oriented, and comfortable working in a fast-paced healthcare environment where professionalism, reliability, and patient privacy are essential.

Essential Functions/Duties/Responsibilities:

Facility Setup & Deployment

• Assist with IT setup for a new hospital facility, including configuration and installation of:
  – Workstations, laptops, printers, and peripherals
  – Mobile carts, thin clients, and shared clinical devices
       – Network-connected equipment in clinical and administrative areas
  • Perform workstation imaging, software configuration, and hardware deployment
  • Assist with user account setup, device enrollment, and access validation
  • Coordinate installation activities with IT teams, Facilities, vendors, and clinical staff
  • Support equipment and system testing to ensure readiness prior to go‑live

User Support & Operations

• Provide on-site, at-the-elbow technical support for clinical and administrative users
  • Troubleshoot basic hardware, software, printing, and connectivity issues
  • Respond promptly and professionally to IT support requests
  • Document issues, resolutions, and equipment assignments as required
  • Escalate advanced or complex issues to senior IT staff or specialized support teams

Compliance & Professional Standards

• Adhere to HIPAA, privacy, and security requirements at all times
  • Maintain confidentiality of patient and organizational information
  • Follow hospital safety, infection control, and access procedures
  • Wear proper identification and follow escort requirements while in restricted areas

Skills / Abilities:

• General IT support skills, including desktop support or help desk experience
  • Working knowledge of Windows operating systems, basic networking, and common peripherals
  • Strong customer service and communication skills
  • Ability to follow technical instructions and healthcare IT procedures
  • Professional demeanor appropriate for clinical environments
  • Ability to lift up to 50 lbs and perform physical setup of equipment

Education, Certificates, and License:

Education:

• High school diploma or equivalent required
  • Coursework or certification in information technology preferred

Experience:

• Prior IT support experience required (desktop support, help desk, or IT technician role)
  • Experience supporting hospital or clinical IT environments preferred

Certificates / License:

• IT certifications such as CompTIA A+ or Network+ preferred

Physical Requirements:

• Mobility: Frequent walking throughout hospital departments and patient-care areas
  • Dexterity: Ability to install devices, operate computers, and handle IT equipment
  • Lifting: Ability to lift, move, or transport equipment up to 50 lbs

EEOC Statement:

Harrison County Community Hospital District provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.