IT Support Specialist

IT Support Specialist

Part Time

Parkway Auto Group is currently looking for an IT Support Specialist to join our team.  

Skills:

• 2+ years of experience working in technical support.


• Strong knowledge of computers, security, networks, printers, and systems administration.


• Strong analytical and problem-solving skills, on the spot problem solving 

Responsibilities

• Reporting to the Manager of IT, the IT Support Specialist is responsible for responding to tickets related to hardware and software, managing accounts and device records, and coordinating equipment distribution.


• The IT Support Specialist will work collaboratively across departments to meet all IT needs.


• As part of this role, you should expect these responsibilities to be a part of your day-to-day:


• Triage and respond to tickets.


• Remotely support and troubleshoot hardware and software.


• Communicate via ticketing system, virtual meetings, phone, email, and chat.


• Printer Maintenance and repair


• Configuration of New Computers and Hardware 


• Manage user accounts, licenses, and devices.


• Coordinate the distribution of company equipment.


• Create and maintain documentation on our knowledge bases.


• Train users on secure use of technology


• Stay up to date with best practices in the IT industry.

• Other duties as assigned.