IT Support Technician Associate (Fall 2025)

Salary :

$1,750 - 1,750 weekly

Company : Astranis

Job Type : Part-Time

San Francisco

Number of Applicants

000+

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Job Description - IT Support Technician Associate (Fall 2025)

As a team, we’ve launched five satellites into orbit, signed ten commercial deals worth over $1 billion in revenue, raised over $750 million from top global investors, and recruited a team of over 400 world-class engineers. We all work out of our (legendary) San Francisco office, which was once used to build ships during the World Wars.

Our satellites, which operate from geostationary orbit (GEO), weigh only 400 kg and utilize a proprietary software-defined radio payload. Each satellite can connect over two million people, and we’re very excited for the impact we’ll soon have in the Philippines, Peru, Mexico, and more!

Backed by substantial funding and a passionate, collaborative team, we offer a rewarding work environment where you'll learn and make a significant impact, no matter where you are in your career.

IT Support Technician Associate (Fall 2025)

Associate positions at Astranis typically last for twelve weeks, and are salaried roles designed for new grads who have graduated from a four-year university.

As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

Assist with support tickets and escalate as needed

Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning

Help with inventory management

Keep documentation on infrastructure, policies, and procedures up to date

Account management, troubleshooting, and password resets

Assisting with infrastructure upgrades and larger projects

Working closely with our engineering teams to provide support for the development and manufacturing of space hardware

Collaborate with team members to address IT challenges as they arise

Requirements

Excellent customer service

Understanding of troubleshooting techniques

Exhibits critical thinking skills

Able to take notes and remember directions

Experience with Windows, MacOS, and/or Linux

Highly motivated with an interest in helping and teaching others

Able to perform duties autonomously without much supervision

Bonus

Experience with Network troubleshooting

Experience with Microsoft 365

Familiarity with troubleshooting/updating scripts

Comfortable with replacing hardware in laptops and desktops

The base salary for this position is $1750 per week.

Base Salary

$1,750 - $1,750 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.

Original job IT Support Technician Associate (Fall 2025) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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