Junior IT Administrator

Position: Junior IT Administrator
Reports To: Senior Director of People & Operations
Location: 90 Broad Street, NY NY 10004
Schedule: 30 hours, Hybrid

Annual Salary: $51,000

About the Organization

The Writing Revolution (TWR) is a nonprofit organization that enables all students, and especially those from historically marginalized communities, to become proficient writers, readers, and critical thinkers.  TWR trains grades K-12 educators in implementing the Hochman Method, a proven set of writing strategies designed for educators to explicitly teach students expository writing skills across all grade levels and subject areas.

Key information about TWR and The Hochman Method can be found here: TWR Mission & Vision

Job Summary

The Junior IT Administrator plays a crucial role within the organization, responsible for maintaining and optimizing the IT infrastructure, with specialized expertise in Apple devices, and involves developing and managing IT support systems. The Junior IT Administrator will act as the primary point of contact for troubleshooting hardware and software issues, managing IT asset inventories, and providing user support under pressure.

 Key Responsibilities 

● Troubleshooting Hardware: Resolve hardware issues, related to computers and peripherals, with a specialization in Apple devices. 

● Troubleshooting Software: Diagnose and fix software malfunctions to ensure operational efficiency and minimal downtime. 

● User Support: Provide technical support to staff, promoting optimal use of technology while adhering to IT security best practices. 

● Manage a support system and knowledge base using issue-tracking software like JIRA and Confluence. 

● Manage user accounts and access controls, maintaining compliance with IT policies. 

● Implement and monitor IT security measures to protect organizational data and manage network access. 

● Identify and Document Technical issues and resolutions to enhance future troubleshooting efforts. 

● Training: Train users on specific technologies and systems as needed, advocating for IT proficiency and security awareness.

● Inventory: Manage inventory and logs of IT assets, providing regular reports on their status and making recommendations for improvements based on current trends and needs. 

● Manage IT equipment set-up for meetings, conferences, retreats, and general office space.

● Collaborate with the IT team on project execution and respond promptly to IT emergencies. 

● Liaise with IT Service Vendor in a co-manage relationship to escalate issues

Qualifications 

The Junior IT Administrator will be thoroughly committed to TWR’s mission and must demonstrate proven passion for Information Technology, in addition to the following: 

● Proven Experience in IT support with a strong background in troubleshooting both hardware and software issues. 

● Expertise in managing and configuring Apple devices. 

● In-depth understanding of IT security protocols and best practices. 

● Ability to develop and manage IT support systems using tools such as JIRA and Confluence. ● Familiarity with web development languages such as HTML, CSS, and other relevant technologies. 

● Strong Interpersonal skills, capable of effectively communicating with both technical and non-technical staff. 

● Ability to work under pressure and manage multiple priorities in a dynamic environment. 

● Experience in managing IT asset inventories and providing actionable reports and recommendations for system enhancements. 

● Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; extensive experience may substitute for formal education.

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It is TWR’s policy to provide equal employment opportunities to all applicants and employees on the basis of qualifications for the job and without regard to age , sex, race, color, religion, creed, national origin, disability, veteran or military status, pregnancy, sexual orientation, gender identity or expression, marital or partnership status, alienage or citizenship status, genetic predisposition or carrier status, being a victim of domestic violence, or any other status including caregiver status and unemployment status protected by federal, state and local law, regulation or ordinance. Additionally, TWR’s policy is to provide an equal opportunity to all applicants and employees regardless of arrest or conviction record, credit history, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, or hairstyle. All applicants and employees are entitled to be free from discrimination or segregation because of such individual’s legally protected status or because of such applicant’s or employee’s relationship or association with an individual in a legally protected group, and TWR strictly prohibits such discrimination or segregation. This policy of nondiscrimination applies to all actions and decisions affecting an individual’s employment, including but not limited to hiring, promotion, demotion, transfer, selection for training, recruitment, layoff or termination, compensation, and all other terms, conditions and privileges of employment. Any employee who violates this policy shall be subject to appropriate disciplinary action, up to and including termination of employment.