Key Holder

Position Title: Key Holder

Location: Barry University, 11300 N Miami Ave, Miami Shores, Florida 33168-4328

Contract Type: Part-Time, Permanent

Working hours: 25-29 hours per week

About BibliU

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.

Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 90% CAGR in the last three years to $100m per year. We raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.

In late 2023, we acquired Texas Book Company (now ‘BibliU Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US. Since the addition of BibliU Campus, our US organic growth has exploded and is now 90% of our business. We are very excited about our growth and are expanding the team to meet our new market potential!

We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials.

Role Overview

The Key Holder plays a critical leadership role in the day-to-day store operations, acting as a trusted extension of store management. This role is responsible for opening and closing the store, maintaining operational excellence on the sales floor, and providing on-the-spot leadership to the team in the absence of the Store or Assistant Store Manager.

This is a hands-on, customer-facing role requiring sound judgment, accountability, and a strong service mindset.

Key Responsibilities

Store Operations & Security

• Open and close the store in accordance with company policies and loss prevention procedures


• Safeguard store keys, alarm codes, and cash handling responsibilities


• Ensure compliance with operational, safety, and security standards at all times
  
  

Cash Register

• Operate the cash register accurately in line with store policies and procedures


• Check in, price and display supplies and general merchandise 


• Participate in inventory counts and help track stock levels


• Record price changes and promotions accurately


• Notify appropriate staff about out-of-stock or defective items 


• Report marketing trends and customer feedback to supervisor 


• Complete and additional duties as assigned

Customer Service

• Engage customers on the sales floor with information, support, and a positive attitude.


• Maintain clean, organized, and well-merchandised store displays.


• Support customers in person, via phone and email 


• Manage and fulfil customer orders


• Helps maintain inventory on the website
  
  

Textbook Department

• Assist customers in locating and purchasing course materials.


• Stock and merchandise textbooks to ensure easy access and visual appeal.


• Support daily upkeep and organization to meet sales and service goals.
  
  

Shipping & Receiving

• Receive and check in incoming merchandise and supplies.


• Organize back-stock to ensure efficient restocking of the sales floor.


• Prepare and process outgoing shipments, customer orders, and returns.


• Must be able to lift up to 40lb unassisted.

Qualifications

• Retail or customer service experience preferred but not required.


• Ability to work quickly and accurately in a busy environment.


• Team-oriented and dependable, with good attention to detail.