Key Holder

Founded in 2008 by Clare Vivier, Clare V. creates beautiful, chic, functional, and fun bags, accessories, clothing, and jewelry. We're committed to fostering a kind, collaborative workplace and building a business rooted in positive change. We love working with smart, talented people from diverse backgrounds and we're looking for a motivated Key Holder to join our retail team.

The Key Holder plays a critical role in delivering exceptional customer service and supporting daily store operations. This position is responsible for driving sales, maintaining visual standards, assisting with merchandising, and supporting opening and closing procedures. The ideal candidate is customer focused, organized, and confident leading the sales floor. 

Customer Service & Sales:

• Build genuine relationships with customers and understand their needs
• Drive business by responding thoughtfully to customer wants and preferences
• Act in the best interest of the customer at all times
• Maintain strong product knowledge and confidently engage in suggestive selling

Store Operations & General Responsibilities:

• Support daily floor supervision and assist in opening and closing the store
• Maintain a visually enticing store that is neat, clean, and well organized
• Assist with merchandising tasks including stocking, tagging, and restocking merchandise
• Receive and process transfer orders and RTVs
• Communicate effectively with the Store Manager and provide constructive feedback
• Respond to feedback and follow management direction
• Identify and report issues or concerns promptly
• Maintain a Professional phone presence when calling clients
• Participate in store and management meetings
• Complete assigned training lessons and quizzes
• Respond promptly to management emails while on shift
• Understand the surrounding retail landscape and competition
• Prioritize workload to maximize efficiency while protecting the customer experience
• Uphold Clare V. policies, procedures, and values
• Contribute to a healthy, respectful, and collaborative work environment

Qualifications / Skills:

• High School diploma or equivalent combination of education and experience
• 1+ years of retail experience preferred
• Strong verbal and written communication skills
• Ability to build rapport and communicate effectively with customers and team members
• Strong eye for fashion and visual presentation
• Proven ability to use selling techniques to achieve sales and repeat business
• Basic computer proficiency
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts
• Ability to open and close the store independently
• Willingness and ability to travel to other stores within the region as needed

Physical Requirements:

This position requires the ability to perform essential retail functions, with or without reasonable accommodation, including: 

• Standing and walking for extended periods during scheduled shifts
• Frequent bending, reaching, stooping, and kneeling
• Climbing ladders or step stools to access merchandise and displays
• Lifting, carrying, pushing, and pulling merchandise and fixtures weighing up to 40lbs. including overhead lifting
• Repetitive use of hands and arms for handling products, operating POS systems, and visual merchandising