Launch Entertainment Park – Shift Supervisor 🚀
Launch Entertainment Park is hiring a dedicated and energetic Shift Supervisor to oversee day-to-day operations and ensure a consistently safe, clean, and memorable guest experience. This role requires strong leadership, attention to detail, and a commitment to delivering high standards in a fast-paced, high-energy environment.
At Launch, success is measured in Smile Watt Hours—our unique way of tracking the happiness, energy, and satisfaction we bring to every guest.
Responsibilities:
- Lead and support team members in creating an engaging, guest-focused environment
- Oversee daily operations, ensuring adherence to all safety and cleanliness protocols
- Coach, train, and motivate staff to provide exceptional service and maintain a positive work culture
- Respond to guest concerns professionally and resolve issues efficiently
- Monitor park activity and make real-time decisions to maintain smooth and safe operations
- Support cash handling, membership promotions, and upselling opportunities to enhance the guest experience
Qualifications:
- Experience in a supervisory or leadership role in a high-volume, guest-facing environment
- Strong communication, decision-making, and problem-solving skills
- Ability to multitask, stay organized, and perform well under pressure
- Team-oriented with a focus on guest satisfaction and operational excellence
- Flexible availability, including evenings, weekends, and holidays
What Launch Offers:
- A fast-growing brand focused on innovation, safety, and community
- A supportive team culture that values fun, professionalism, and teamwork
- Opportunities for advancement and career development
- Competitive compensation and benefits
Bring leadership, energy, and enthusiasm to Launch and contribute to creating outstanding experiences for guests of all ages. Submit your application today and be part of the momentum.
Momentum Enterprises is an asset management company backed by Arena Capital focused on community, families, and fun. We currently operate 20 businesses across New England and New York, including franchise locations of My Gym Children's Fitness Center, Launch Entertainment Park, Club Elevate, Wimbledon Metrowest, and The Newport Venture - a Newport, RI real estate company.Â
For all our businesses, we live by a single purpose. You can call it our "mission statement," but it's truly our driving force:Â
To create an atmosphere of optimism.
Furthermore, our philosophy is rooted in a laser focus on three elements, which are critical to the success of our businesses:
- Acknowledge
- Engage
- Appreciate
Our entire team is comprised of more than 400 driven, business savvy, fitness-oriented, community building individuals ready to put their energy and skills toward our definition of excellence with a focus on PEOPLE, LOVE, AND FUN.Â
- My Gym Children's Fitness Center is consistently ranked as the #1 children's program worldwide. We delight in seeing children's eyes light up for all those incredible milestones achieved during our classes, from tentative first steps to tumbling down soft mats. Sharing in parents’ excitement at their children’s accomplishments is the high point of our day.
- Launch Entertainment Park is an indoor recreational facility that provides endless attractions including trampolines, arcade games, laser tag, ninja warrior courses, and much more!​
- Club Elevate is a state-of-the-art fitness gym providing full weight training and cardio equipment, group exercise classes, personal trainers, nutrition coaches, cryotherapy, saunas, and more.Â
- Wimbledon Metrowest, is an impressive indoor tennis club, sitting at over 50,000 sqft and 6 full-size tennis courts, offering tennis lessons, court rentals, sports camps, and more!Â
- The Newport Venture is an investment firm that acquires and manages commercial and residential real estate throughout Newport, Rhode Island.
We hope you’ll join our team!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to My Gym Corporate.
Salary :
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