Library Assistant

Description

Summary

Under immediate supervision of Branch Manager, provides quality services allowing access to collections and services; Provides basic technical support for patrons using Library-provided technology; Assists with Collection Maintenance.

Basic Information

• Reports to Trails West Branch Manager.
• 16 hours per week. 
• $16.93 per hour with some benefits.
• Position open until filled. 

Schedule

Monday & Wednesday: 4 pm - 8 pm

Saturday: 8:30 am - 5 pm

Note: The schedule is non negotiable.

Location

Trails West Branch: 11401 East 23rd Street, Independence, MO 64052 

Job Duties (Essential Functions)

1. Provides basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures; makes other computer inquiries; and processes patron requests for reserve items. 
2. Maintains effective courteous working relationships with all library patrons and staff. 
3. Assists patrons with use of library databases, computer equipment, and software 
4. Courteously answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person. 
5. Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves. 
6. Processes patrons' request material; prepares and sends Interlibrary Loan requests. 
7. Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues.

Location specific duties

1. As a designated United States Village Post Offices, employees at this branch additionally sell stamps and accept priority flat rate boxes and envelopes.
2. Trails West receives United States Passport applications. Employees at this branch assist in processing applications and train new staff on the process. Staff must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent.

Work Environment

Work is performed at the Trails West Library Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

1. Demonstrated ability to meet and serve the public, working effectively with customers of all ages. 
2. Demonstrated ability to be a team player. 
3. Demonstrated ability to learn library operations, services and policies, including computer procedures. 
4. Uses decision making skills to reflect values-based principles. 
5. Must be able to access materials from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions. 
6. Demonstrated ability to organize daily work routines for location effectively. 
7. Many duties performed while standing and bending; ability to lift up to 35 lbs. 
8. Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies. 
9. Demonstrated ability to follow oral and/or written instructions. 
10. Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience:

• High school diploma or G.E.D. 
• Customer Service experience preferred.

How to Apply

Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page. The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application. 

All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.