Library Associate

Company : Grandview Heights Public Library

Job Description - Library Associate

Job Title: Library Associate
Classification: Support Staff III
Department: Patron Services (Adult & Youth)
Hours: 20 hours (includes daytime, some evening and weekend hours; including every third weekend)
Pay: $15.92
Benefits: Paid vacation days, paid sick, 12 paid holidays, bereavement, and parental leave; OPERS retirement (library pays 14% and employee pays 10%), Deferred Compensation enrollment optional.

Reporting Relationship: Patron Services Manager

Purpose: Provides excellent customer service to patrons of all ages including circulation services, reader’s advisory, research, and technology assistance.

Duties & Responsibilities:

Patron Account Assistance

Circulation duties – charges and discharges materials, renews items, places reserves, handles patron financial transactions, processes new patron registrations
Answers questions regarding patron accounts in person, by telephone and email
Locates library materials to fill patron requests.

Basic Reference Assistance

Provides basic reference service in person, by telephone, and via email

Provides assistance and makes library material recommendations in person and over the phone
Helps patrons utilize other library services (meeting room reservations, voter registration, etc.)
Provides assistance with the library’s digital resources

Technology Assistance

Provides assistance with technology including, but not limited to computers, Microsoft Office applications, eReaders, tablets, smartphones, copiers, microfilm, scanners, and gaming systems
Provides assistance with library’s online catalog (including mobile catalog)
Remains proficient with all library-related technology changes

Other Duties

Participates in training opportunities
Follows library policies and procedures
Reports maintenance and safety issues to supervisor, Maintenance Technician, or Administration
Runs reports and notices in the library’s automation system
May be asked to assist with one or more of the following:
- Preparing bibliographies, suggested book lists, and pathfinders
- Library programming or presentations
- Staff training
- Opening and closing the library
- Marketing materials through displays, bulletin boards, and booklists
- Other projects as assigned
- Collection development (selection, inventory, weeding, copy cataloging, etc.)
- Patron outreach
- Shelve materials and empty the book drop

Knowledge, Skills and Abilities:

Ability to work independently and in a team environment
Outstanding customer service skills
Effective interpersonal skills, including the ability to communicate clearly in verbal and written English
Proficient in the use of Windows-based computer programs; word processing, spreadsheet, and electronic database programs
Strong keyboarding skills
Comfortable with a variety of technology, such as smart phones, tablets, eReaders
Ability to exercise discretion and sound judgment

Education and Experience:

High school diploma or equivalent
Occasional travel, valid Ohio driver’s license, and proof of insurance required
Customer service experience

Preferred

Bachelor’s degree
Experience working with a variety of ages
Public library customer service experience

Physical Requirements:

Considerable mobility including, but not limited to, extensive periods of standing, walking, bending, sitting, lifting weights of up to 50 pounds, and pushing full book carts or containers
Manual dexterity sufficient to perform general typing and computer skills
Calm and focused handling of interruptions and distractions
Periodic intense concentration and sustained viewing of a computer monitor

This position description is not intended to be a complete list of all responsibilities, skills, or working conditions associated with this position and is subject to review and change at any time in accordance with the needs of Grandview Heights Public Library.

Original job Library Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Library Associate Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Library Associate

Job Description - Library Associate

Similar Library Associate Jobs in the US

Mobile Apps